If I play .mov movies they play OK.
If I try to play .mp4 the file is playing looking at the progress bar, but a single frame of video - i.e. video does not play.
I have tried some lower resolution mp4 files - 1280 x 720 29.970 fps AVC they play OK
The ones that won't play are 3840 x 2160 100fps HEVC (drone footage)
Have done a de-install/reinstall.
I do have the Microsoft H.265 codec installed, is there something I need to configure in VLC ?
As a test I tried same files with SPLASH and they play OK.
Hi Res Video not playing
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Please post only Windows specific questions in this forum category. If you don't know where to post, please read the different forums' rules. Thanks.
-
Lotesdelere
- Cone Master
- Posts: 9962
- Joined: 08 Sep 2006 04:39
- Location: Europe
Re: Hi Res Video not playing
We need the full log, from the very beginning to the very end. Please open Tools -> Messages (set Verbosity to 2) before you start the playback, keep the messages window open during the whole process and then paste the full resulting log here or on Pastebin.com or on Justpaste.it if it's too long.
Re: Hi Res Video not playing
Here is the Log
-- logger module started --
main: Running vlc with the default interface. Use 'cvlc' to use vlc without interface.
main: playlist is empty
d3d11va error: FindVideoServiceConversion failed
direct3d11 error: SetThumbNailClip failed: 0x800706f4
chain error: Too high level of recursion (3)
main error: Failed to create video converter
dxva2 error: FindVideoServiceConversion failed
direct3d11 error: SetThumbNailClip failed: 0x800706f4
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
direct3d11 error: SetThumbNailClip failed: 0x800706f4
-- logger module stopped --
-- logger module started --
main: Running vlc with the default interface. Use 'cvlc' to use vlc without interface.
main: playlist is empty
d3d11va error: FindVideoServiceConversion failed
direct3d11 error: SetThumbNailClip failed: 0x800706f4
chain error: Too high level of recursion (3)
main error: Failed to create video converter
dxva2 error: FindVideoServiceConversion failed
direct3d11 error: SetThumbNailClip failed: 0x800706f4
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
direct3d11 error: SetThumbNailClip failed: 0x800706f4
-- logger module stopped --
Re: Hi Res Video not playing
I can see the repeated entry of computer too slow .. but as mentioned plays fine in SPLASH
Here is link to the Processor performance when running certainly not flat-lined, so should be OK
https://flic.kr/ps/WM9sc
Here is link to the Processor performance when running certainly not flat-lined, so should be OK
https://flic.kr/ps/WM9sc
-
Lotesdelere
- Cone Master
- Posts: 9962
- Joined: 08 Sep 2006 04:39
- Location: Europe
Re: Hi Res Video not playing
As I said, we need the full complete log from the very beginning to the very end. You need to enable it BEFORE you start the playback. Read my post again.
Also upload a short sample of your original problematic file to WeTransfer.com or Disroot.org and then post the link to the file here.
https://wetransfer.com
https://upload.disroot.org
Also upload a short sample of your original problematic file to WeTransfer.com or Disroot.org and then post the link to the file here.
https://wetransfer.com
https://upload.disroot.org
Re: Hi Res Video not playing
The video is huge it will run for a very long time.
I don’t know if I can cut a small sample out, as it’s not my video don’t know if I can edit a 4K without re-encoding.
I’ll have to investigate a tool to do this.
I don’t know if I can cut a small sample out, as it’s not my video don’t know if I can edit a 4K without re-encoding.
I’ll have to investigate a tool to do this.
Re: Hi Res Video not playing
Eventually found an app that could cut the file ... now have 10 sec clip
Log:
-- logger module started --
main: Running vlc with the default interface. Use 'cvlc' to use vlc without interface.
main: playlist is empty
d3d11va error: FindVideoServiceConversion failed
direct3d11 error: SetThumbNailClip failed: 0x800706f4
chain error: Too high level of recursion (3)
main error: Failed to create video converter
dxva2 error: FindVideoServiceConversion failed
direct3d11 error: SetThumbNailClip failed: 0x800706f4
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
direct3d11 error: SetThumbNailClip failed: 0x800706f4
-- logger module stopped --
Log:
-- logger module started --
main: Running vlc with the default interface. Use 'cvlc' to use vlc without interface.
main: playlist is empty
d3d11va error: FindVideoServiceConversion failed
direct3d11 error: SetThumbNailClip failed: 0x800706f4
chain error: Too high level of recursion (3)
main error: Failed to create video converter
dxva2 error: FindVideoServiceConversion failed
direct3d11 error: SetThumbNailClip failed: 0x800706f4
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?)
direct3d11 error: SetThumbNailClip failed: 0x800706f4
-- logger module stopped --
Re: Hi Res Video not playing
link uploaded for above log https://we.tl/t-h1YUvFatwp
Re: Hi Res Video not playing
Is there anything else you need ?
-
Lotesdelere
- Cone Master
- Posts: 9962
- Joined: 08 Sep 2006 04:39
- Location: Europe
Re: Hi Res Video not playing
Once again, you didn't proceed as I ask you to do. Please use the MESSAGES windows as explained in my first post of this thread:
https://forum.videolan.org/viewtopic.ph ... 10#p546110
We need to see the complete opening sequence of the file.
HEVC 10 bits @ 100 FPS with 126 Mb/s bitrate.
What is your hardware ? Especially CPU and GPU.
https://forum.videolan.org/viewtopic.ph ... 10#p546110
We need to see the complete opening sequence of the file.
Code: Select all
Format : HEVC
Format profile : Main 10@L6.1@High
Codec ID : hvc1
Bit rate : 126 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 100.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 10 bitsHEVC 10 bits @ 100 FPS with 126 Mb/s bitrate.
What is your hardware ? Especially CPU and GPU.
Re: Hi Res Video not playing
Instructions said to enable logging, set verbose 2, start from beginning and attached the log file it created .. that is what I did.
I did not modify the log file in any way.
I will do it again.
I did not modify the log file in any way.
I will do it again.
Re: Hi Res Video not playing
Tried again .... I had not seen part about keep[ing message window open.
Sample 10sec clip ..... log posted here https://pastebin.com/N4WyBLiz
Sample 10sec clip ..... log posted here https://pastebin.com/N4WyBLiz
Re: Hi Res Video not playing
Do you now have the full log you need ?
-
Lotesdelere
- Cone Master
- Posts: 9962
- Joined: 08 Sep 2006 04:39
- Location: Europe
Re: Hi Res Video not playing
Looks like there is a fallback to DXVA2 (D3D9) for some reason because your video resolution is within the specs for hardware accceleration for this video card:
On Windows 7 and above, the best video output module should be Direct3D 11:
Tools -> Preferences -> Video
Output = Direct3D11
Tools -> Preferences -> Input/Codecs
Hardware accelerated decoding = D3D11 Video Acceleration
Check also this:
https://wiki.videolan.org/VSG:Video:Color_nVidia
You can also try to enable or disable some video options such as Overlay and/or Hardware YUV -> RGB conversions.
Make sure to click on the Save button after any changes, then you must close and exit VLC for the changes to take effect.
Code: Select all
dxva2 debug: Direct3d9 Device: NVIDIA GeForce GTX 560 Ti 10de 1200 a1Code: Select all
Feature Set F
Supports complete acceleration of HEVC Main (8-bit) & Main 10 (10-bit) and VP9 profile 0 (8-bit) with a resolution of up to 4096 × 2304 pixels.On Windows 7 and above, the best video output module should be Direct3D 11:
Tools -> Preferences -> Video
Output = Direct3D11
Tools -> Preferences -> Input/Codecs
Hardware accelerated decoding = D3D11 Video Acceleration
Check also this:
https://wiki.videolan.org/VSG:Video:Color_nVidia
You can also try to enable or disable some video options such as Overlay and/or Hardware YUV -> RGB conversions.
Make sure to click on the Save button after any changes, then you must close and exit VLC for the changes to take effect.
Re: Hi Res Video not playing
I looked at Tools -> Preferences -> VideoOutput = Direct3D11 that is there
For Tools -> Preferences -> Input/Codecs
I don't see an option for Hardware accelerated decoding = D3D11 Video Acceleration
I did look in Tools -> Preferences -> Input/Codecs -> Video Codecs and nothing in there other than 2 empty fields.
For Tools -> Preferences -> Input/Codecs
I don't see an option for Hardware accelerated decoding = D3D11 Video Acceleration
I did look in Tools -> Preferences -> Input/Codecs -> Video Codecs and nothing in there other than 2 empty fields.
-
Lotesdelere
- Cone Master
- Posts: 9962
- Joined: 08 Sep 2006 04:39
- Location: Europe
Re: Hi Res Video not playing
For Tools -> Preferences -> Input/Codecs
I don't see an option for Hardware accelerated decoding = D3D11 Video Acceleration
So you don't see this option in the drop down list ?
In this case that means you have a problem with your video driver.
Re: Hi Res Video not playing
OK .. that was there .. I was going to the 'All' preferences, not the row of icons.
It was set to automatic, I have changed to Direct3D11 Video Acceleration
Saved.
Still the same
The video is HEVC, do I have to associate VLC with the H.265 codec ?
It was set to automatic, I have changed to Direct3D11 Video Acceleration
Saved.
Still the same
The video is HEVC, do I have to associate VLC with the H.265 codec ?
-
Lotesdelere
- Cone Master
- Posts: 9962
- Joined: 08 Sep 2006 04:39
- Location: Europe
Re: Hi Res Video not playing
The video is HEVC, do I have to associate VLC with the H.265 codec ?
You can't do that and VLC is using its own internal built-in codecs anyway.
Reset the preferences and cache (the manual way) and try again:
https://wiki.videolan.org/VSG:ResetPrefs
If it doesn't help then try another video output module:
http://wiki.videolan.org/WindowsFAQ-2.0 ... _output.3F
If it still doesn't help then check your computer latency:
https://www.sweetwater.com/sweetcare/ar ... cy-issues/
Re: Hi Res Video not playing
1. - Reset - no change
2. tried several, those that worked showed no change
3. report attached ... but key comment I assume is "Your system appears to be suitable for handling real time audio and other tasks without dropouts'"
https://flic.kr/p/2qda3T4
2. tried several, those that worked showed no change
3. report attached ... but key comment I assume is "Your system appears to be suitable for handling real time audio and other tasks without dropouts'"
https://flic.kr/p/2qda3T4
Last edited by sargan on 30 Aug 2024 21:43, edited 1 time in total.
-
Lotesdelere
- Cone Master
- Posts: 9962
- Joined: 08 Sep 2006 04:39
- Location: Europe
Re: Hi Res Video not playing
You should create a new report ticket on the VLC issues tracker with your above report, the link to your messages log, the link to your sample file (which has expired, you need to reupload it) and the link to this thread:
https://code.videolan.org/videolan/vlc/-/issues
If possible, because of this:
https://forum.videolan.org/viewtopic.ph ... 27#p538427
https://code.videolan.org/videolan/vlc/-/issues
If possible, because of this:
https://forum.videolan.org/viewtopic.ph ... 27#p538427
Re: Hi Res Video not playing
I can't access to raise a ticket - will not accept pwd, and request to reset do not do anything.
To check I tried to register and it tells me my username is already registered - do you know of an admin email I can get support on access
To check I tried to register and it tells me my username is already registered - do you know of an admin email I can get support on access
-
Lotesdelere
- Cone Master
- Posts: 9962
- Joined: 08 Sep 2006 04:39
- Location: Europe
Re: Hi Res Video not playing
There is this thread:
https://forum.videolan.org/viewtopic.ph ... 49#p540849
You can also send an email to videolan (at) videolan.org about the Gitlab account issue.
Or join the IRC channel:
Server: irc.libera.chat
Channel: #videolan
https://forum.videolan.org/viewtopic.ph ... 49#p540849
You can also send an email to videolan (at) videolan.org about the Gitlab account issue.
Or join the IRC channel:
Server: irc.libera.chat
Channel: #videolan
Re: Hi Res Video not playing
I have added a post to thread requesting activation.
-
Lotesdelere
- Cone Master
- Posts: 9962
- Joined: 08 Sep 2006 04:39
- Location: Europe
Re: Hi Res Video not playing
I have added a post to thread requesting activation.
Done:
https://forum.videolan.org/viewtopic.ph ... 39#p546339
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