.mp4 files not playing properly/crashes VLC

[abcdale]

When I try to play .mp4 files either one of two things happen:

• The audio plays but the screen is black and if I try to go to a certain time in the media it pauses and won't un-pause.
• It causes the program to crash and closes it automatically.

I have uninstalled the program and reinstalled it and I definitely have the most up-to-date version installed. In Preferences > Video the video output is set to automatic and video is enabled.

I've tested .mkv and .avi files and they seem to work fine so it looks as though the issue lies within playing .mp4 files.

Any help in remedying this would be appreciated.

[Lotesdelere]

Please open Tools -> Messages (set Verbosity to 2) before you start the playback, and then paste the full resulting log here or on Pastebin.com if it's too long.

Also upload your original problematic file to Zippyshare.com (200 MB max) or to WeTransfer.com and then post the link to the file here.
https://www.zippyshare.com
https://wetransfer.com

If needed cut it with DGsplit and read here about how to do it:
https://forum.videolan.org/viewtopic.ph ... 35#p193335
100 MB max should be enough.

[abcdale]

Please open Tools -> Messages (set Verbosity to 2) before you start the playback, and then paste the full resulting log here or on Pastebin.com if it's too long.

Also upload your original problematic file to Zippyshare.com (200 MB max) or to WeTransfer.com and then post the link to the file here.
https://www.zippyshare.com
https://wetransfer.com

If needed cut it with DGsplit and read here about how to do it:
https://forum.videolan.org/viewtopic.ph ... 35#p193335
100 MB max should be enough.

Thanks for your response.

Debug message: https://pastebin.com/M8kd5ere
Original file: https://wetransfer.com/transfers/receiv ... 0719155625

[abcdale]

Update: Found a thread detailing a similar problem and managed to fix my issue by disabling the acceleration video output so you can close this thread now.

Thanks for your time.