New install H.265 no video capture

[mr_blobby]

Hi everyone

Win 10 / 3.0.3
Convert from DVD to h.265
Apology if this is an easy fix. I have tried for days and can only get the audio channel, the video does not convert.

Media > Convert/Save > Disc > Convert/Save > Profile > Video - H.265 + MP3 (MP4) > Destination File (blahblah.mp4 to Local disk).
Profile Edit (to show options) - left as defaults
Encapsulation MP4/MOV
Video Codec: H-265, Frame Rate: same as source
Audio Codec: MPEG Audio

Any idea why the audio channel converts, but the video does not.
If I deselect the audio channel the video does convert.

Many thanks in advance.

[InTheWings]

To help you, we need messages, to completely understand what your problems is.
To fix this, please be sure before you start the playback to:

1. Open: Tools -> Messages.
2. Set Verbosity to 2
3. Start playback to reproduce your issue
4. Save text in a file or copy into clipboard
5. Then paste the full resulting log here between [​code]and[​/code] (or use Pastebin.com if it's too long)

Also don't forget to name your Operating System and provide the VLC media player version.