VLC 3019 & 3020 hate my UA Apollo x8 audio io

macOS specific usage questions
PlaceboMessiah
Blank Cone
Blank Cone
Posts: 12
Joined: 09 Jan 2013 10:58

VLC 3019 & 3020 hate my UA Apollo x8 audio io

Postby PlaceboMessiah » 13 Nov 2023 10:27

-- VLC 3018 works perfectly
-- 3019 & 3020 crash instantly if I have the Universal Audio Apollo x8 audio interface selected.
• If I launch VLC with the Mac's i/o set to the Apollo, VLC crashes faster than it launched

• If I launch using any of the other audio io, VLC works fine

• If I switch to my Apollo after VLC is launched, it crashes instantly

At the beginning of the week, I was running the latest Ventura, and as of yesterday, I'm running Sonoma 14.1.1, same issue
All drivers are fresh/up-to-date
in a fit of rage, I nuked the vlc settings back to defaults, it did not fix anything and I regret this now

in the decades I've been using VLC, I've never encountered this bug before
jesuschrist I've been using vlc for decades

User avatar
ePirat
Developer
Developer
Posts: 162
Joined: 10 Oct 2017 00:07
Operating System: macOS
Contact:

Re: VLC 3019 & 3020 hate my UA Apollo x8 audio io

Postby ePirat » 16 Nov 2023 15:45

Hi, sorry for that experience. I am unfortunately unable to reproduce this issue both on Intel and M1 using VLC 3.0.20 with my X32 mixing console.

Does it prompt you to send one a crash report to us or does the macOS crash handler handles it? (In the latter case, I would need you to send it to me by mail as there is no way for us to access reports sent to Apple)

PlaceboMessiah
Blank Cone
Blank Cone
Posts: 12
Joined: 09 Jan 2013 10:58

Re: VLC 3019 & 3020 hate my UA Apollo x8 audio io

Postby PlaceboMessiah » 16 Nov 2023 21:04

the macos crash handler is harvesting it, I'll email it to you if you like

User avatar
ePirat
Developer
Developer
Posts: 162
Joined: 10 Oct 2017 00:07
Operating System: macOS
Contact:

Re: VLC 3019 & 3020 hate my UA Apollo x8 audio io

Postby ePirat » 16 Nov 2023 21:24

That would be great, please email it to <my nick> at videolan.org

tguillem
Developer
Developer
Posts: 87
Joined: 04 May 2015 16:38
VLC version: ALL
Operating System: Linux/WIndows/Mac OS

Re: VLC 3019 & 3020 hate my UA Apollo x8 audio io

Postby tguillem » 17 Nov 2023 09:05

Hello,

Could you give the sample you tested ? Or you could give us a full dump of the media properties, I'm interested in the audio codec/format/properties.

You can use https://mediaarea.net/fr/MediaInfo/Download/Mac_OS to get full information, it's free, open-source and clean.

User avatar
ePirat
Developer
Developer
Posts: 162
Joined: 10 Oct 2017 00:07
Operating System: macOS
Contact:

Re: VLC 3019 & 3020 hate my UA Apollo x8 audio io

Postby ePirat » 17 Nov 2023 18:28

Never mind, I managed to reproduce the issue today with my X32. Thanks for the report, we will work on a fix for this.

The issue occurs when playing a file with more than 2 audio channels on an audio device that has more than 9 channels.

PlaceboMessiah
Blank Cone
Blank Cone
Posts: 12
Joined: 09 Jan 2013 10:58

Re: VLC 3019 & 3020 hate my UA Apollo x8 audio io

Postby PlaceboMessiah » 17 Nov 2023 21:11

oh cool, yeah I do everything in 5.1

jackeyyow
New Cone
New Cone
Posts: 2
Joined: 20 Nov 2023 09:13

Re: VLC 3019 & 3020 hate my UA Apollo x8 audio io

Postby jackeyyow » 20 Nov 2023 09:16

Hi, sorry for that experience. I am unfortunately unable to reproduce this issue both on Intel and M1 using VLC 3.0.20 with my X32 mixing console.

Does it prompt you to send one a crash report to us or does the macOS crash handler handles it? (In the latter case, I would need you to send it to me by mail as there is no way for us to access reports sent to Apple)
Hi, i have the exact same issue here. same system, same os, same vlc version issue. Thanks a lot~~~

jackeyyow
New Cone
New Cone
Posts: 2
Joined: 20 Nov 2023 09:13

Re: VLC 3019 & 3020 hate my UA Apollo x8 audio io

Postby jackeyyow » 01 Dec 2023 08:48

Never mind, I managed to reproduce the issue today with my X32. Thanks for the report, we will work on a fix for this.

The issue occurs when playing a file with more than 2 audio channels on an audio device that has more than 9 channels.
Hi, may i know is this issue fixed? Appreciated. Thanks

MystiqueWanderer
Blank Cone
Blank Cone
Posts: 49
Joined: 21 Nov 2023 13:02

Re: VLC 3019 & 3020 hate my UA Apollo x8 audio io

Postby MystiqueWanderer » 02 Dec 2023 18:30

I had the same issue. As a temporary workaround, you could try changing the audio output module settings in VLC. Go to 'Preferences' > 'Audio' and experiment with different settings in the 'Output' dropdown menu. It worked for me.

PlaceboMessiah
Blank Cone
Blank Cone
Posts: 12
Joined: 09 Jan 2013 10:58

Re: VLC 3019 & 3020 hate my UA Apollo x8 audio io

Postby PlaceboMessiah » 09 Dec 2023 18:24

I had the same issue. As a temporary workaround, you could try changing the audio output module settings in VLC. Go to 'Preferences' > 'Audio' and experiment with different settings in the 'Output' dropdown menu. It worked for me.
what worked for you?

MystiqueWanderer
Blank Cone
Blank Cone
Posts: 49
Joined: 21 Nov 2023 13:02

Re: VLC 3019 & 3020 hate my UA Apollo x8 audio io

Postby MystiqueWanderer » 11 Dec 2023 21:32

As I said, I'm playing around with settings. And by 'playing around,' I mean that I don't really remember what I've done. So, play around, my friend :)

Hates_
New Cone
New Cone
Posts: 1
Joined: 14 Dec 2023 21:59

Re: VLC 3019 & 3020 hate my UA Apollo x8 audio io

Postby Hates_ » 14 Dec 2023 22:00

I have the same issue with my Audiunt iD24.

Changing the "Stereo audio output mode" to "Headphones" stopped it from crashing.


Return to “VLC media player for macOS Troubleshooting”

Who is online

Users browsing this forum: No registered users and 9 guests