File .Mov Problem

[donnje]

Hi,
When I open a MOV file I always see a green bar in the left side, is there any way to fix?

[InTheWings]

that shouldn't happen

To help you, we need messages, to completely understand what your problems is.
To fix this, please be sure before you start the playback to:

1. Open: Tools -> Messages.
2. Set Verbosity to 2
3. Start playback to reproduce your issue
4. Save text in a file or copy into clipboard
5. Then paste the full resulting log here between [​code]and[​/code] (or use Pastebin.com if it's too long)

Also don't forget to name your Operating System and provide the VLC media player version.

[donnje]

Hi,
Sorry it's my first post and I'm not very experienced
This is my LOGS https://pastebin.com/7ZSEdft6
My build is 3.0.11

Thanks

[Lotesdelere]

Please upload your original problematic file to Zippyshare.com (200 MB max) or to WeTransfer.com and then post the link to the file here.
https://www.zippyshare.com
https://wetransfer.com

If needed cut it with DGsplit and read here about how to do it:
https://forum.videolan.org/viewtopic.ph ... 35#p193335
100 MB max should be enough.

[donnje]

This is my file https://we.tl/t-quXTvxEp3N
I don't want to cut the video but display it correctly like other software does

[Lotesdelere]

No, this is the log again.
We want the original video file.

[donnje]

I noticed that the problem is only on some videos, they are actually iphone photolives which are transformed into MOV files by the sync program
Taking new photos today and turning them into MOV is ok
I'm sorry I can't put the video it's personal but I put the log that was requested of me in previous posts

[Lotesdelere]

Sorry but the log is not enough, we need an original sample file, even a short one.

[InTheWings]

I noticed that the problem is only on some videos, they are actually iphone photolives which are transformed into MOV files by the sync program
Taking new photos today and turning them into MOV is ok
I'm sorry I can't put the video it's personal but I put the log that was requested of me in previous posts

You can always make a non personal video...

[donnje]

As I wrote before I made some videos today but they are ok