video squeezed into top, weird bottom

[coyote2]

No matter what video I play (that play perfectly with other apps) I get a weird distorted image on frame bottom with the video squeezed into the frame (or in the case of the following example, letterbox) top. I cannot show you this with Video|Take Snapshot:



only with a Windows PrintScreen:



So somehow the Snapshots aren't messed up...yet the Windows Video app displays it flawlessly but VLC doesn't.

Changing the Video|Aspect Ratio from Default to 16:9 didn't help.

VLC 3.0.7.1 on Windows 8.1 Pro 32-bit
(The issue is not occuring on my Win7 Pro 32-bit machine; I initially configured VLC the same on both but I primarily use VLC on the machine with the issue, so maybe some setting got messed up?)

Please help, I have no idea what could be the problem.

[coyote2]

Bump please?

(Sorry I don't know when this behavior started, I haven't used VLC for a while.)

[coyote2]

Bump please bump please?

[unidan]

Hi, sorry for delay, can you provide verbose logs ?

To help you, we need messages, to completely understand what your problems is.
To fix this, please be sure before you start the playback to:

1. Open: Tools -> Messages.
2. Set Verbosity to 2
3. Start playback to reproduce your issue
4. Save text in a file or copy into clipboard
5. Then paste the full resulting log here between [​code]and[​/code] (or use Pastebin.com if it's too long)

Also don't forget to name your Operating System and provide the VLC media player version.

[CaptGrumpy]

I also have the same problem. I have windows 10, am using version 3.0.7.1

Code: Select all

main debug: processing request item: vlc.exe, node: Playlist, skip: 0 main debug: rebuilding array of current - root Playlist main debug: rebuild done - 1 items, index 0 main debug: starting playback of new item main debug: resyncing on vlc.exe main debug: vlc.exe is at 0 main debug: creating new input thread main debug: Creating an input for 'vlc.exe' main debug: requesting art for new input thread main debug: using timeshift granularity of 50 MiB main debug: using timeshift path: C:\Users\SCOTTF~1\AppData\Local\Temp main debug: `file:///C:/Program%20Files/VideoLAN/VLC/vlc.exe' gives access `file' demux `any' path `/C:/Program%20Files/VideoLAN/VLC/vlc.exe' main debug: creating demux: access='file' demux='any' location='/C:/Program%20Files/VideoLAN/VLC/vlc.exe' file='C:\Program Files\VideoLAN\VLC\vlc.exe' main debug: looking for access_demux module matching "file": 15 candidates main debug: looking for meta fetcher module matching "any": 1 candidates main debug: no access_demux modules matched main debug: creating access: file:///C:/Program%20Files/VideoLAN/VLC/vlc.exe main debug: (path: C:\Program Files\VideoLAN\VLC\vlc.exe) main debug: looking for access module matching "file": 26 candidates main debug: using access module "filesystem" main debug: looking for stream_filter module matching "prefetch,cache_read": 24 candidates lua debug: Trying Lua scripts in C:\Users\Scott Fisher\AppData\Roaming\vlc\lua\meta\fetcher cache_read debug: Using stream method for AStream* lua debug: Trying Lua scripts in C:\Program Files\VideoLAN\VLC\lua\meta\fetcher main debug: no meta fetcher modules matched main debug: looking for art finder module matching "any": 2 candidates cache_read debug: starting pre-buffering cache_read debug: received first data after 0 ms cache_read debug: pre-buffering done 1024 bytes in 0s - 1000000 KiB/s main debug: using stream_filter module "cache_read" main debug: looking for stream_filter module matching "any": 24 candidates lua debug: Trying Lua scripts in C:\Users\Scott Fisher\AppData\Roaming\vlc\lua\playlist lua debug: Trying Lua scripts in C:\Program Files\VideoLAN\VLC\lua\playlist lua debug: Trying Lua playlist script C:\Program Files\VideoLAN\VLC\lua\playlist\anevia_streams.luac lua debug: Trying Lua playlist script C:\Program Files\VideoLAN\VLC\lua\playlist\anevia_xml.luac lua debug: Trying Lua playlist script C:\Program Files\VideoLAN\VLC\lua\playlist\appletrailers.luac lua debug: Trying Lua playlist script C:\Program Files\VideoLAN\VLC\lua\playlist\bbc_co_uk.luac lua debug: Trying Lua playlist script C:\Program Files\VideoLAN\VLC\lua\playlist\cue.luac lua debug: Trying Lua playlist script C:\Program Files\VideoLAN\VLC\lua\playlist\dailymotion.luac qt debug: IM: Setting an input lua debug: Trying Lua playlist script C:\Program Files\VideoLAN\VLC\lua\playlist\jamendo.luac lua debug: Trying Lua playlist script C:\Program Files\VideoLAN\VLC\lua\playlist\koreus.luac lua debug: Trying Lua playlist script C:\Program Files\VideoLAN\VLC\lua\playlist\liveleak.luac lua debug: Trying Lua playlist script C:\Program Files\VideoLAN\VLC\lua\playlist\newgrounds.luac lua debug: Trying Lua playlist script C:\Program Files\VideoLAN\VLC\lua\playlist\rockbox_fm_presets.luac lua debug: Trying Lua playlist script C:\Program Files\VideoLAN\VLC\lua\playlist\soundcloud.luac lua debug: Trying Lua playlist script C:\Program Files\VideoLAN\VLC\lua\playlist\twitch.luac lua debug: Trying Lua playlist script C:\Program Files\VideoLAN\VLC\lua\playlist\vimeo.luac lua debug: Trying Lua playlist script C:\Program Files\VideoLAN\VLC\lua\playlist\vocaroo.luac lua debug: Trying Lua playlist script C:\Program Files\VideoLAN\VLC\lua\playlist\youtube.luac main debug: no stream_filter modules matched main debug: looking for stream_directory module matching "any": 1 candidates main debug: no stream_directory modules matched main debug: attachment of directory-extractor failed for file:///C:/Program%20Files/VideoLAN/VLC/vlc.exe main debug: looking for stream_filter module matching "record": 24 candidates main debug: using stream_filter module "record" main debug: creating demux: access='file' demux='any' location='/C:/Program%20Files/VideoLAN/VLC/vlc.exe' file='C:\Program Files\VideoLAN\VLC\vlc.exe' main debug: looking for demux module matching "any": 55 candidates lua debug: Trying Lua s

All help will be appreciated.

[coyote2]

Thank you very much for your kind reply, unidan!
VLC 3.0.7.1 on Windows 8.1 Pro 32-bit
https://pastebin.com/5a3dneeE

[CaptGrumpy]

I forgot to add that I'm using the 64-bit version of 3.0.7.1

[coyote2]

Bump please?

[unidan]

I tried to find an issue in the log but couldn't one, it's probably a driver issue but I would need a lot more information to be able to do anything, ideal case would have been the machine but it's hard.

It would be really hard for you if you have never done something like this, but maybe you or someone passing by there could do a RenderDoc capture ?

https://renderdoc.org/

[coyote2]

Thank you very much for taking a look a the log, unidan!

Before anyone doesn't anything "really hard" (I've never heard of RenderDoc), I think I'll try an un-/re-install of VLC. If that resolves it, I'll report back.
Edit: It didn't resolve it! [I did a very thorough Revo-uninstall and deleted remaining folders manually.]

NOW: A "RenderDoc capture" doesn't sound easy, so please confirm before I proceed further...you did see that other apps on this OS play videos perfectly so it's just a VLC-related issue. If given that a "RenderDoc capture" is appropriate, I'll forge ahead!

Thanks again, unidan!

[unidan]

you did see that other apps on this OS play videos perfectly so it's just a VLC-related issue

We're using hardware, but are not forced to. you could disable hardware acceleration altogether and it would probably solve your issue but you won't be able to decode high resolution like 4k. Solving the real issue would be a real step forward

If you can, yes. Basically you have to fill in the path to VLC, check the boxes and press start, then save the capture (and not the capture parameters), but the interface is not really user friendly, it might produce file that would only be opened on the same hardware as you, and you might end up capturing the wrong window.

What is your graphic card ?

[coyote2]

Thanks again unidan!
This is a 2005 computer; here's the GPU:
SAPPHIRE 100357LP Radeon HD 7750 1GB 128-bit GDDR5 PCI Express 3.0 x16 HDCP Ready Low Profile Video Card
[url]https://www.newegg.com/sapphire-radeon-hd-7750-100357lp/p/N82E16814202002[/url]

I rarely view 4K on my 1080p monitor, but that's not never so I like your approach to try to avoid disabling h/w acceleration.

I'll try Renderdoc when I get a chance!

[coyote2]

Hmm. I think I got a capture, but I'm not totally sure because I couldn't even open it on the same PC

Perhaps the RenderDoc log file might help? I've zipped it with the .rdc file at:
https://www.filehosting.org/file/details/813127/RenderDoc-VLC.zip

[coyote2]

Bump, please?

[coyote2]

Please please Bump please?

[coyote2]

I finally (after 9 months) stumbled onto a fix myself:
I disabled "Hardware-accelerated decoding"