VLC Freezing and skipping when playing DVD, when other players are not freezing

[VLC_Freezing]

Operating Systems VLC not working on:

Windows 7 Pro 64 bit
Windows 8 64 bit

VLC Version using:
Latest one, updated today

Problem: When playing Incredibles 2 on dvd disc, it freezes repeatedly through the entire video. The video will stop while the audio continues, and then the video eventually catches up at a different place.

When using Windows Media Player on my Windows 7 Pro desktop computer, I am able to play the dvd just fine with no freezing or skipping issues.

I noticed the dvd file size is quite large, at over 7GB; is this why VLC cannot play?

Troubleshooting tried: increasing file caching and disc caching, turn off hardware decoding, skip the loop filter for H.264 set to "all," video output selections tried: "automatic," Direct3D11, Direct3D9, DirectX. None of these troubleshooting methods worked.

[Hitchhiker]

Please follow instructions in the orange box to create the log files we need to help you with your problem.

To help you, we need messages, to completely understand what your problems is.
To fix this, please be sure before you start the playback to:

1. Open: Tools -> Messages.
2. Set Verbosity to 2
3. Start playback to reproduce your issue
4. Save text in a file or copy into clipboard
5. Then paste the full resulting log here between [​code]and[​/code] (or use Pastebin.com if it's too long)

Also don't forget to name your Operating System and provide the VLC media player version.

[VLC_Freezing]

Windows 7 Pro, 64 bit
VLC version: 3.0.4 Vetinari

Here is what you requested (since I can only post 60,000 characters and the debugging is close to 300,000 characters, this is truncated to show the beginning and ending of relevant parts of code where the error begins and ends):

dvdnav debug: DVDNAV_NOP
dvdnav debug: DVDNAV_CELL_CHANGE
dvdnav debug: - cellN=5
dvdnav debug: - pgN=1
dvdnav debug: - cell_length=90935
dvdnav debug: - pg_length=350379
dvdnav debug: - pgc_length=635670000
dvdnav debug: - cell_start=167588
dvdnav debug: - pg_start=0
dvdnav debug: DVDNAV_SPU_CLUT_CHANGE
dvdnav debug: DVDNAV_SPU_STREAM_CHANGE
dvdnav debug: - physical_wide=128
dvdnav debug: - physical_letterbox=129
dvdnav debug: - physical_pan_scan=128
dvdnav debug: buttonUpdate not done b=2 t=1
dvdnav debug: DVDNAV_AUDIO_STREAM_CHANGE
dvdnav debug: - physical=1
main warning: clock gap, unexpected stream discontinuity
main warning: feeding synchro with a new reference point trying to recover from clock gap
dvdnav debug: buttonUpdate not done b=2 t=1
main error: Timestamp conversion failed (delay 13617989, buffering 7308, bound 9000000)
main error: Could not convert timestamp 86531151177 for FFmpeg
main warning: early picture skipped

...
(truncated voluminous amounts of characters)
...

main debug: discarded audio buffer
main error: Timestamp conversion failed (delay 13617989, buffering 100000, bound 3000000)
main error: Could not convert timestamp 86544297366 for FFmpeg
main debug: discarded audio buffer

dvdnav debug: DVDNAV_NOP
dvdnav debug: DVDNAV_CELL_CHANGE
dvdnav debug: - cellN=7
dvdnav debug: - pgN=2
dvdnav debug: - cell_length=96835
dvdnav debug: - pg_length=1357340
dvdnav debug: - pgc_length=635670000
dvdnav debug: - cell_start=350379
dvdnav debug: - pg_start=350379
dvdnav debug: DVDNAV_SPU_CLUT_CHANGE
dvdnav debug: DVDNAV_SPU_STREAM_CHANGE
dvdnav debug: - physical_wide=128
dvdnav debug: - physical_letterbox=129
dvdnav debug: - physical_pan_scan=128
dvdnav debug: buttonUpdate not done b=2 t=1
dvdnav debug: DVDNAV_AUDIO_STREAM_CHANGE
dvdnav debug: - physical=1
dvdnav debug: buttonUpdate not done b=2 t=1
main warning: playback way too early (-1999012): playing silence
main debug: inserting 95952 zeroes
main warning: playback too early (-46679): down-sampling
dvdnav debug: DVDNAV_NOP
dvdnav debug: DVDNAV_CELL_CHANGE
dvdnav debug: - cellN=9
dvdnav debug: - pgN=2
dvdnav debug: - cell_length=129413
dvdnav debug: - pg_length=1357340
dvdnav debug: - pgc_length=635670000
dvdnav debug: - cell_start=545112
dvdnav debug: - pg_start=350379
dvdnav debug: DVDNAV_SPU_CLUT_CHANGE
dvdnav debug: DVDNAV_SPU_STREAM_CHANGE
dvdnav debug: - physical_wide=128
dvdnav debug: - physical_letterbox=129
dvdnav debug: - physical_pan_scan=128
dvdnav debug: buttonUpdate not done b=2 t=1
dvdnav debug: DVDNAV_AUDIO_STREAM_CHANGE
dvdnav debug: - physical=1
main error: ES_OUT_SET_(GROUP_)PCR is called too late (jitter of 6108 ms ignored)
dvdnav debug: buttonUpdate not done b=2 t=1
main error: Timestamp conversion failed (delay 13617989, buffering 917, bound 3000000)
main error: Could not convert timestamp 86442870389 for FFmpeg

...
(truncated voluminous amounts of characters)
...

main debug: discarded audio buffer
main error: Timestamp conversion failed (delay 13617989, buffering 11000, bound 3000000)
main error: Could not convert timestamp 86454582389 for FFmpeg
main debug: discarded audio buffer
main debug: toggling resume

[VLC_Freezing]

https://pastebin.com/3dsxSSy0

[jenspp2000]

Hi
I am experiencing the same on version 3.0.4 Vetinari
It is working fine on other players like Windows Mediaplayer
Log file https://fil.email/a8cno0tw?&showconfirmation=true


Jens

[Hitchhiker]

Hi
I am experiencing the same on version 3.0.4 Vetinari
It is working fine on other players like Windows Mediaplayer
Log file https://fil.email/a8cno0tw?&showconfirmation=true


Jens

Upload the log file here (click the Code button above the message field and paste it between [ code ] and [ /code], or upload it to Pastebin.com where it can be viewed online.

[robUx4]

It's the deinterlacing that is taking too long just before displaying. It's both a design issue in VLC that is doing it too close to the display time, but also your GPU is quite slow to do it.

[VLC_Freezing]

Was this ever fixed? We are now experiencing the same issue with other DVDs.

[Jean-Baptiste Kempf]

Was this ever fixed? We are now experiencing the same issue with other DVDs.

Are those all interfaced DVDs?