Can't playback HEVC videos

[tex4ever]

Hi, I am really frustrated and struggling around for several hours now to get VLC playing back HVEC videos, I hope somebody can help me.

My problem:
I am trying to playback an 8k video encoded with Adobe Premiere to h265 codec -> as soon as the video starts, I hear the audio is playing, but the video freezes at the first frame.
- My video has a bitrate of 60 MB/s.
- My video has a duration of 57 seconds.
- My video has a size of 397 MB.
- I can playback it with Windows Media Player fine
- When I use the GoPro VR Player and switch to DirectShow, it also playbacks fine.
- So it must be something in VLC. I have the latest version 2.2.4 -> I also tried the nightly build 2.2.5

My system:
I7 6800K
EVGA GTX 1080 8GB
64 GB RAM

I hope, somebody has any idea whats going wrong.

Thank you!
Philipp

[Lotesdelere]

Please open Tools -> Messages (set Verbosity to 2) before you start the playback, and then paste the full resulting log here or on Pastebin.com if it's too long.

Also upload a short sample of a problematic file to either http://streams.videolan.org/upload/ or to Zippyshare.com (200 MB max) or to EmbedUpload.com, the latter will upload the file for you to several other hosts (use the default ones) and then post the link to the file here.

If needed cut it with DGsplit and read here about how to do it:
viewtopic.php?f=14&t=57724&p=193335#p193335
50 MB max should be enough.

[movieguy]

I'm having the same issues with hvec exported from premiere. Did you get it figured out?

Thanks

[Lotesdelere]

I'm having the same issues with hvec exported from premiere. Did you get it figured out?

We need a log and a sample file.
Read the post just above yours and apply.

[goaliebob99]

I'm having the same issue with NASA UHD. Here is the log file below via zippyshare. I also have uploaded the following file - "Nasa UHD PID 104 HVEC Unplayable in VLC.ts" to streams.videolan.org/upload

Trac ticket 18099

http://www45.zippyshare.com/v/a9UVu9Ir/file.html

[goaliebob99]

I just got a laughable response from VLC. Saying my machine is too slow closed the ticket saying they won't fix it.

It's a quad core I7 4790K w/ turbo boost up to 4.4 Ghz, running at 4.0Ghz, with 32 gigs of ram, and a GTX 1070 32 gig with native HEVC hardware support.

For the record, HVEC plays fine with POT PLAYER in both software and hardware acceleration and only VLC doesn't decode HVEC the way it should.

It's easier for them to close out a ticket saying a machine is too slow versus actually fixing the issue.

Super annoyed by VLC, but it appears they are not serious about fixing this issue.

[Lotesdelere]

Your hardware is obviously not too slow but try with VLC 3.0.0 nightly build.

And set it to use DXVA:
Tools -> Preferences -> Video
Output = Automatic

Tools -> Preferences -> Input/Codecs
Hardware accelerated decoding = DXVA 2.0

Then save, exit and restart VLC.


And BTW we do need a sample file so please upload one.
Read the instructions in my first post above.

[zbrozek]

I'm trying to play back this file. VLC draws a couple of frames and then hangs. Windows Media Player appears to use hardware acceleration and plays it back (and its 400 mbps version!) just fine. Here are the settings. I'm suspicious about why it's doing software scaling to resize the video by four pixels. Here's the log:

Code: Select all

core debug: adding item `jellyfish-120-mbps-4k-uhd-hevc-10bit.mkv' ( file:///C:/Users/zbrozek/Downloads/jellyfish-120-mbps-4k-uhd-hevc-10bit.mkv ) core debug: processing request item: jellyfish-120-mbps-4k-uhd-hevc-10bit.mkv, node: null, skip: 0 core debug: rebuilding array of current - root Playlist core debug: rebuild done - 1 items, index 0 core debug: starting playback of the new playlist item core debug: resyncing on jellyfish-120-mbps-4k-uhd-hevc-10bit.mkv core debug: jellyfish-120-mbps-4k-uhd-hevc-10bit.mkv is at 0 core debug: Creating an input for 'jellyfish-120-mbps-4k-uhd-hevc-10bit.mkv' core debug: creating new input thread core debug: Creating an input for 'jellyfish-120-mbps-4k-uhd-hevc-10bit.mkv' core debug: requesting art for jellyfish-120-mbps-4k-uhd-hevc-10bit.mkv core debug: using timeshift granularity of 50 MiB, in path 'C:\Users\zbrozek\AppData\Local\Temp' core debug: `file:///C:/Users/zbrozek/Downloads/jellyfish-120-mbps-4k-uhd-hevc-10bit.mkv' gives access `file' demux `' path `/C:/Users/zbrozek/Downloads/jellyfish-120-mbps-4k-uhd-hevc-10bit.mkv' core debug: specified demux `any' core debug: creating demux: access='file' demux='any' location='/C:/Users/zbrozek/Downloads/jellyfish-120-mbps-4k-uhd-hevc-10bit.mkv' file='C:\Users\zbrozek\Downloads\jellyfish-120-mbps-4k-uhd-hevc-10bit.mkv' core debug: looking for access_demux module matching "file": 12 candidates core debug: looking for meta fetcher module matching "any": 1 candidates core debug: no access_demux modules matched core debug: creating access 'file' location='/C:/Users/zbrozek/Downloads/jellyfish-120-mbps-4k-uhd-hevc-10bit.mkv', path='C:\Users\zbrozek\Downloads\jellyfish-120-mbps-4k-uhd-hevc-10bit.mkv' core debug: looking for access module matching "file": 21 candidates lua debug: Trying Lua scripts in C:\Users\zbrozek\AppData\Roaming\vlc\lua\meta\fetcher filesystem debug: opening file `C:\Users\zbrozek\Downloads\jellyfish-120-mbps-4k-uhd-hevc-10bit.mkv' lua debug: Trying Lua scripts in C:\Program Files (x86)\VideoLAN\VLC\lua\meta\fetcher core debug: using access module "filesystem" core debug: Using stream method for AStream* core debug: starting pre-buffering core debug: received first data after 0 ms lua debug: Trying Lua playlist script C:\Program Files (x86)\VideoLAN\VLC\lua\meta\fetcher\tvrage.luac core debug: pre-buffering done 1024 bytes in 0s - 1000000 KiB/s core debug: looking for stream_filter module matching "any": 6 candidates core debug: no stream_filter modules matched core debug: looking for stream_filter module matching "record": 6 candidates core debug: using stream_filter module "record" core debug: creating demux: access='file' demux='any' location='/C:/Users/zbrozek/Downloads/jellyfish-120-mbps-4k-uhd-hevc-10bit.mkv' file='C:\Users\zbrozek\Downloads\jellyfish-120-mbps-4k-uhd-hevc-10bit.mkv' core debug: looking for demux module matching "mkv": 66 candidates lua debug: skipping script (unmatched scope) C:\Program Files (x86)\VideoLAN\VLC\lua\meta\fetcher\tvrage.luac core debug: no meta fetcher modules matched core debug: searching art for jellyfish-120-mbps-4k-uhd-hevc-10bit.mkv core debug: looking for art finder module matching "any": 2 candidates mkv debug: | + Seek head mkv debug: | | + Seek mkv debug: | - info at 282 mkv debug: | + Information mkv debug: | | + TimecodeScale=1000000 mkv debug: | | + Muxing Application=Lavf56.3.100 mkv debug: | | + Writing Application=Lavf56.3.100 mkv debug: | | + UID=583329567 mkv debug: | | + Duration=30097 mkv debug: | | + Seek mkv debug: | - tracks at 361 mkv debug: | + Tracks mkv debug: | | + Track Entry mkv debug: | | | + Track Number=1 mkv debug: | | | + Track UID=1 mkv debug: | | | + Track Lacing=0 mkv debug: | | | + Track Language=`und' mkv debug: | | | + Track CodecId=V_MPEGH/ISO/HEVC mkv debug: | | | + Track Type=video mkv debug: | | | + Track Default Duration=33366700 mkv debug: | | | + Track Video mkv debug: | | | | + width=3840 mkv debug: | | | | + height=2160 mkv debug: | | | + Track CodecPrivate size=111 mkv debug: | | + Seek mkv debug: | - tags at 559 mkv debug: | + Tags mkv debug: + Tag mkv debug: | + Targets mkv debug: | + Simple Tag mkv debug: | | + Meta MAJOR_BRAND: iso4 mkv debug: | + Simple Tag mkv debug: | | + Meta MINOR_VERSION: 1 mkv debug: | + Simple Tag mkv debug: | | + Meta COMPATIBLE_BRANDS: iso4hvc1iso6 mkv debug: | + Simple Tag mkv debug: | | + Meta ENCODER: Lavf56.3.100 mkv debug: + Tag mkv debug: | + Targets mkv debug: | | + TrackUID: 1 mkv debug: | + Simple Tag mkv debug: | | + Meta CREATION_TIME: 2016-02-05 13:00:09 mkv debug: | + Simple Tag mkv debug: | | + Meta LANGUAGE: und mkv debug: | + Simple Tag mkv debug: | | + Meta HANDLER_NAME: hevc@GPAC0.5.2-DEV-rev565-g71748d7-ab-suite mkv debug: loading tags done. mkv debug: | | + Seek mkv debug: | | + Unknown (N7libebml8EbmlVoidE) mkv debug: | - cues at 450874644 lua debug: Trying Lua scripts in C:\Users\zbrozek\AppData\Roaming\vlc\lua\meta\art mkv debug: | + Cues lua debug: Trying Lua scripts in C:\Program Files (x86)\VideoLAN\VLC\lua\meta\art mkv warning: MKV/Ebml Parser: m_el[mi_level] == NULL mkv warning: MKV/Ebml Parser: Up cannot escape itself lua debug: Trying Lua playlist script C:\Program Files (x86)\VideoLAN\VLC\lua\meta\art\00_musicbrainz.luac mkv debug: | - loading cues done. mkv debug: | + Void mkv debug: | + Information mkv debug: | + Tracks mkv debug: | + Preload Unknown (N11libmatroska7KaxTagsE) mkv debug: | + Cluster lua debug: skipping script (unmatched scope) C:\Program Files (x86)\VideoLAN\VLC\lua\meta\art\00_musicbrainz.luac lua debug: Trying Lua playlist script C:\Program Files (x86)\VideoLAN\VLC\lua\meta\art\01_googleimage.luac lua debug: skipping script (unmatched scope) C:\Program Files (x86)\VideoLAN\VLC\lua\meta\art\01_googleimage.luac lua debug: Trying Lua playlist script C:\Program Files (x86)\VideoLAN\VLC\lua\meta\art\02_frenchtv.luac lua debug: skipping script (unmatched scope) C:\Program Files (x86)\VideoLAN\VLC\lua\meta\art\02_frenchtv.luac lua debug: Trying Lua playlist script C:\Program Files (x86)\VideoLAN\VLC\lua\meta\art\03_lastfm.luac lua debug: skipping script (unmatched scope) C:\Program Files (x86)\VideoLAN\VLC\lua\meta\art\03_lastfm.luac core debug: no art finder modules matched core debug: art not found for jellyfish-120-mbps-4k-uhd-hevc-10bit.mkv qt4 debug: IM: Setting an input mkv debug: found 1 es core debug: selecting program id=0 core debug: Buffering 0% mkv debug: Starting the UI Hook core debug: using demux module "mkv" core debug: looking for a subtitle file in C:\Users\zbrozek\Downloads\ core debug: looking for decoder module matching "any": 43 candidates core debug: meta ok for (null), need to fetch art core debug: looking for meta fetcher module matching "any": 1 candidates lua debug: Trying Lua scripts in C:\Users\zbrozek\AppData\Roaming\vlc\lua\meta\fetcher lua debug: Trying Lua scripts in C:\Program Files (x86)\VideoLAN\VLC\lua\meta\fetcher lua debug: Trying Lua playlist script C:\Program Files (x86)\VideoLAN\VLC\lua\meta\fetcher\tvrage.luac lua debug: skipping script (unmatched scope) C:\Program Files (x86)\VideoLAN\VLC\lua\meta\fetcher\tvrage.luac core debug: no meta fetcher modules matched core debug: searching art for jellyfish-120-mbps-4k-uhd-hevc-10bit.mkv core debug: looking for art finder module matching "any": 2 candidates lua debug: Trying Lua scripts in C:\Users\zbrozek\AppData\Roaming\vlc\lua\meta\art lua debug: Trying Lua scripts in C:\Program Files (x86)\VideoLAN\VLC\lua\meta\art lua debug: Trying Lua playlist script C:\Program Files (x86)\VideoLAN\VLC\lua\meta\art\00_musicbrainz.luac lua debug: skipping script (unmatched scope) C:\Program Files (x86)\VideoLAN\VLC\lua\meta\art\00_musicbrainz.luac lua debug: Trying Lua playlist script C:\Program Files (x86)\VideoLAN\VLC\lua\meta\art\01_googleimage.luac lua debug: skipping script (unmatched scope) C:\Program Files (x86)\VideoLAN\VLC\lua\meta\art\01_googleimage.luac lua debug: Trying Lua playlist script C:\Program Files (x86)\VideoLAN\VLC\lua\meta\art\02_frenchtv.luac lua debug: skipping script (unmatched scope) C:\Program Files (x86)\VideoLAN\VLC\lua\meta\art\02_frenchtv.luac lua debug: Trying Lua playlist script C:\Program Files (x86)\VideoLAN\VLC\lua\meta\art\03_lastfm.luac lua debug: skipping script (unmatched scope) C:\Program Files (x86)\VideoLAN\VLC\lua\meta\art\03_lastfm.luac avcodec debug: CPU flags: 0x0107d3db core debug: no art finder modules matched core debug: art not found for jellyfish-120-mbps-4k-uhd-hevc-10bit.mkv avcodec debug: trying to use direct rendering avcodec debug: allowing 4 thread(s) for decoding avcodec warning: threaded frame decoding is not compatible with DXVA2, disabled avcodec debug: avcodec codec (MPEG-H Part2/HEVC (H.265)) started avcodec debug: using slice thread mode with 4 threads core debug: using decoder module "avcodec" core debug: looking for meta reader module matching "any": 2 candidates lua debug: Trying Lua scripts in C:\Users\zbrozek\AppData\Roaming\vlc\lua\meta\reader lua debug: Trying Lua scripts in C:\Program Files (x86)\VideoLAN\VLC\lua\meta\reader lua debug: Trying Lua playlist script C:\Program Files (x86)\VideoLAN\VLC\lua\meta\reader\filename.luac core debug: no meta reader modules matched core debug: `file:///C:/Users/zbrozek/Downloads/jellyfish-120-mbps-4k-uhd-hevc-10bit.mkv' successfully opened avcodec debug: available software decoder output format 72 (yuv420p10le) core debug: looking for text renderer module matching "any": 2 candidates freetype debug: Using Arial as font from file C:\WINDOWS\Fonts\arial.ttf freetype debug: Using Courier New as mono-font from file C:\WINDOWS\Fonts\cour.ttf freetype debug: using fontsize: 2 core debug: using text renderer module "freetype" core debug: looking for video filter2 module matching "any": 58 candidates swscale debug: 32x32 (32x32) chroma: YUVA -> 16x16 (16x16) chroma: RGBA with scaling using Bicubic (good quality) core debug: using video filter2 module "swscale" core debug: looking for video filter2 module matching "any": 58 candidates yuvp debug: YUVP to YUVA converter core debug: using video filter2 module "yuvp" core debug: Deinterlacing available core debug: deinterlace 0, mode blend, is_needed 0 core debug: Opening vout display wrapper core debug: looking for vout display module matching "any": 11 candidates core debug: Buffering 0% core debug: Stream buffering done (333 ms in 16 ms) direct3d debug: creating Vout EventThread direct3d debug: Win32VoutCreateWindow core debug: looking for vout window hwnd module matching "qt4,any": 3 candidates qt4 debug: requesting video window... qt4 debug: Video was requested 0, 0 core debug: using vout window hwnd module "qt4" direct3d debug: created video sub-window direct3d debug: Vout EventThread running direct3d debug: disabling screen saver direct3d debug: Direct3d Device: NVIDIA GeForce GTX 1080 4318 7040 161 core debug: VoutDisplayEvent 'resize' 3856x2199 window direct3d warning: trying surface pixel format: YV12 direct3d debug: selected surface pixel format is YV12 direct3d debug: Using D3DTEXF_LINEAR for minification direct3d debug: Using D3DTEXF_LINEAR for magnification direct3d debug: Direct3D scene created successfully direct3d debug: Direct3D device adapter successfully initialized core debug: using vout display module "direct3d" core debug: A filter to adapt decoder to display is needed core debug: looking for video filter2 module matching "any": 58 candidates swscale debug: 3840x2160 (3840x2176) chroma: I0AL -> 3840x2160 (3840x2176) chroma: I420 with scaling using Bicubic (good quality) core debug: using video filter2 module "swscale" core debug: Filter 'Swscale' (06cef0bc) appended to chain core debug: original format sz 3840x2176, of (0,0), vsz 3840x2160, 4cc I0AL, sar 1:1, msk r0x0 g0x0 b0x0 core debug: removing module "freetype" core debug: looking for text renderer module matching "any": 2 candidates core debug: VoutDisplayEvent 'resize' 3840x2160 window freetype debug: Using Arial as font from file C:\WINDOWS\Fonts\arial.ttf freetype debug: Using Courier New as mono-font from file C:\WINDOWS\Fonts\cour.ttf freetype debug: using fontsize: 2 core debug: using text renderer module "freetype" avcodec warning: plane 0 not aligned avcodec warning: disabling direct rendering core debug: End of video preroll core debug: Received first picture core debug: Decoder wait done in 460 ms core warning: picture is too late to be displayed (missing 30 ms) core warning: picture is too late to be displayed (missing 69 ms) core warning: picture is too late to be displayed (missing 144 ms) core warning: picture is too late to be displayed (missing 194 ms) core warning: picture is too late to be displayed (missing 249 ms) avcodec warning: More than 4 late frames, dropping frame avcodec warning: More than 4 late frames, dropping frame avcodec warning: More than 4 late frames, dropping frame avcodec warning: More than 4 late frames, dropping frame avcodec warning: More than 4 late frames, dropping frame avcodec warning: More than 4 late frames, dropping frame avcodec warning: More than 4 late frames, dropping frame avcodec warning: More than 4 late frames, dropping frame core debug: auto hiding mouse cursor avcodec warning: More than 4 late frames, dropping frame avcodec warning: More than 4 late frames, dropping frame avcodec warning: More than 4 late frames, dropping frame avcodec warning: More than 4 late frames, dropping frame avcodec warning: More than 4 late frames, dropping frame avcodec warning: More than 4 late frames, dropping frame avcodec warning: More than 4 late frames, dropping frame avcodec warning: More than 4 late frames, dropping frame avcodec warning: More than 4 late frames, dropping frame avcodec warning: More than 4 late frames, dropping frame avcodec warning: More than 4 late frames, dropping frame avcodec warning: More than 4 late frames, dropping frame avcodec warning: More than 4 late frames, dropping frame avcodec warning: More than 4 late frames, dropping frame avcodec warning: More than 4 late frames, dropping frame avcodec warning: More than 4 late frames, dropping frame avcodec warning: More than 4 late frames, dropping frame avcodec warning: More than 4 late frames, dropping frame avcodec warning: More than 4 late frames, dropping frame core debug: auto hiding mouse cursor avcodec warning: More than 4 late frames, dropping frame avcodec warning: More than 4 late frames, dropping frame avcodec warning: More than 4 late frames, dropping frame avcodec warning: More than 4 late frames, dropping frame avcodec warning: More than 4 late frames, dropping frame avcodec warning: More than 4 late frames, dropping frame avcodec warning: More than 4 late frames, dropping frame avcodec warning: More than 4 late frames, dropping frame avcodec warning: More than 4 late frames, dropping frame avcodec warning: More than 4 late frames, dropping frame avcodec warning: More than 4 late frames, dropping frame avcodec warning: More than 4 late frames, dropping frame avcodec warning: More than 4 late frames, dropping frame avcodec warning: More than 4 late frames, dropping frame avcodec warning: More than 4 late frames, dropping frame avcodec warning: More than 4 late frames, dropping frame avcodec warning: More than 4 late frames, dropping frame avcodec warning: More than 4 late frames, dropping frame avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?) avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?) avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?) avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?) avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?) avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?) avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?) avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?) avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?) avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?) avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?) avcodec error: more than 5 seconds of late video -> dropping frame (computer too slow ?) core warning: picture is too late to be displayed (missing 1917 ms) core warning: picture is too late to be displayed (missing 1977 ms) core warning: picture is too late to be displayed (missing 1593 ms) core warning: picture is too late to be displayed (missing 1643 ms) core warning: picture is too late to be displayed (missing 1675 ms) avcodec warning: More than 4 late frames, dropping frame avcodec warning: More than 4 late frames, dropping frame avcodec warning: More than 4 late frames, dropping frame

[Lotesdelere]

If what I suggested in my previous post doesn't work then try this with VLC 3.0.0 nightly build.

Set it to use DXVA3 aka D3D11:
Tools -> Preferences -> Video
Output = D3D11

Tools -> Preferences -> Input/Codecs
Hardware accelerated decoding = D3D11 Video Acceleration

Then save, exit and restart VLC.

Works pretty fine for me with a 8000*4000 HEVC video.

[mdisante]

Same problem here. I have a Core i7, 16GB of RAM, a GTX970, which definitely supports HVEC, and the latest available version of VLC. I have tried using the various setting recommended to stop this problem to no avail. If I DISABLE hardware acceleration, the problem disappears, but then everything else on my computer gets affected. Does anyone have any idea what is causing this issue???

[InTheWings]

Same problem here. I have a Core i7, 16GB of RAM, a GTX970, which definitely supports HVEC, and the latest available version of VLC. I have tried using the various setting recommended to stop this problem to no avail. If I DISABLE hardware acceleration, the problem disappears, but then everything else on my computer gets affected. Does anyone have any idea what is causing this issue???

GTX 970 does not provide HEVC HW decoding

https://en.wikipedia.org/wiki/Nvidia_Pu ... ture_Set_E

[robUx4]

Same problem here. I have a Core i7, 16GB of RAM, a GTX970, which definitely supports HVEC, and the latest available version of VLC. I have tried using the various setting recommended to stop this problem to no avail. If I DISABLE hardware acceleration, the problem disappears, but then everything else on my computer gets affected. Does anyone have any idea what is causing this issue???

Can you provide some debug logs (as seen above in this thread) ? So we can see if the GPU claims to decoder HEVC or not.

[tutifruti]

First of all, I really like VLC player. Although it's not perfect, it's a pretty nice alternative to Windows Media Player.

That said, As topic starter I'm also having problems playing videofiles, recorded in H265. But these files aren't even 8k or 4k, not even 2k. Just a 'simple' 1080p video recorded and encoded to H265 with Filmic pro on a Android phone.
The video is playing, but shows distorted and there are two frames visible next to each other in VLC media player. In other video software, like DaVinci Resolve 16, these files don't have any problem playing.

[sachin821992]

Hi Team,

Not able to play x256 HEVC video upload log on http://streams.videolan.org/upload/ Error.log file ticket 12345.
Please help.

[sachin821992]

ticket 23689