Please help, going crazy trying to figure out.

[MsLea]

I have downloaded some phone conversations. The app says I have to use VLC to download/open them. It saves them as a 3gpp file, but WONT OPEN THEM UP. I'm not to computer literate, but can usually troubleshoot and I am stumped. I can't even find a legit site to convert them. I get the following error from VLC....

VLC can't recognize the input's format:
The format of 'file:///C:/Users/Wendy/Desktop/SystemsJN/SystemA712f4b2eccd0b148_2016-12-06%2011-46-04.3gpp' cannot be detected. Have a look at the log for details.

WTH? Why can't it recognize it when they're the ones who chose what file to put it under? Evidentally, it's a video file? I have tried on my laptop as well as my cell phone. If anyone can shed some light on this i will forever be grateful.

Thank you SO much in advace for any help.

[Babac]

Hi Mslea.
Please don't go crazy.
Just convert your file online to MP3.
http://www.zamzar.com/convert/3gpp-to-mp3/

[MsLea]

Ive tried converting with every site available. I get error messages from them too. I think I have pin pointed it down to the "codes". However, I know nothing about them. It opened before from my cell phone now it wont on either laptop or phone.

[Jean-Baptiste Kempf]

Are you sure those 3gpp are valid?