[SOLVED] Playing files from Bushnell Trophy Cam HD

[FunGuysUK]

Hi, I have a Bushnell Trophy Cam HD which record files in .avi format. VLC does not play the audio track. The only software that will play audio is Windows Media player but I miss the VLC additional features. Does anyone know of a CODEC pack for VLC that will play the audio?

[TheBigTime001]

Um, VLC by design does not and will not use such things as "codec packs". We can help you better if you can tell us what codec is used for the audio. Bring up the Media Information dialog and switch over to the stream info tab. Under the audio section, it will tell what codec it was encoded with. Please post this exactly as it is reported.
Wishing you all the best with your camera issue.

[FunGuysUK]

Hi, many thanks for your reply. Think I've managed to find the info.
Stream 1
Type: Audio
Codec: MPEG AAC Audio (mp4a)
Channels: Stereo
Sample rate: 44100 Hz

[TheBigTime001]

Hmm, AAC Audio is a format that VLC plays natively. So, to determine what kind of weirdness exactly is going on here, some questions for you.
1) Does VLC have problems with ANY audio streams, not just the ones this camera makes?
2) What is your Operating System?
3) What is your CPU?
4) Who makes your Motherboard?
5) What is the Audio Processor inside your computer?
Also, if you could please provide logs, this would be helpful. Either run VLC from the command line with the command "vlc -vvv" or from the main interface go to Tools -> Messages and in the dialog set Verbosity to 2. If the log is larger than 60 KB please do not post it directly but upload it to pastebin.com and share the link.
Once again, wishing you all the best with this issue.

[FunGuysUK]

Hi, thanks again for the reply. I don't think it's anything to do with my PC. I have emailed the place I bought the camera and they say it is a fault with the way Bushnell records the audio and they have non-playing of audio on any platform other than WMP. Is there somehow to upload one of the videos taken by the Bushnell?

[FunGuysUK]

Sorry, didn't post the log (Used VLC -vvv in Command Prompt then cut & paste from Messages)
main debug: VLC media player - 2.1.5 Rincewind
main debug: Copyright © 1996-2014 the VideoLAN team
main debug: revision 2.1.5-9-gb3fd0af
main debug: configured with ../extras/package/win32/../../../configure '--enable-update-check' '--enable-lua' '--enable-faad' '--enable-flac' '--enable-theora' '--enable-twolame' '--enable-quicktime' '--enable-avcodec' '--enable-merge-ffmpeg' '--enable-dca' '--enable-mpc' '--enable-libass' '--enable-x264' '--enable-schroedinger' '--enable-realrtsp' '--enable-live555' '--enable-dvdread' '--enable-shout' '--enable-goom' '--enable-caca' '--disable-sdl' '--enable-qt' '--enable-skins2' '--enable-sse' '--enable-mmx' '--enable-libcddb' '--enable-zvbi' '--disable-telx' '--enable-nls' '--disable-dirac' '--host=i686-w64-mingw32' 'host_alias=i686-w64-mingw32'

Windows 8.1 64-bit
Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz 2.30 GHz
HP 181B Motherboard
Audio Processor, I think, NVIDIA Virtual Audio Device (Wave Extensible)

I have had no other problems playing any other files on VLC

[TheBigTime001]

I noticed you are running the outdated VLC version 2.1.5 . 2.2.0 may not be showing up when you check for updates, so what you should do is visit videolan.org and download the update installer. Also, you can upload a sample to http://streams.videolan.org/upload (maximum 50 MB per file). After updating, would you please share a sample file and post the complete logs obtained via vlc -vvv ? If they are larger than 60 KB, you can upload them to pastebin.com and then link to them here. We need as much info as possible in order to help you successfully.

[FunGuysUK]

Uploaded clip with Trac Ticket of 124992
I check for updates regularly and it showed I had the latest version so went online and updated to 2.2.0 manually.
And surprise, the audio is playing.
Many thanks for you help on this.

[TheBigTime001]

Glad I could help you solve this problem.