Page 1 of 1

3.5.3 Remote Playback issues

Posted: 24 Feb 2024 14:10
by donyzi
Hi all,

I’m used to copy a lot of video files from the Apple TV Remote Playback and It’s always worked before. But since the latest updates, all the files are automatically deleted after each application reboot. Fix 3.5.3 does not change this issue. For sure I checked my storage space and this is not where the problem comes from :(

Is an update planned to fix this ?


Thank you for your feedback, I hope It will be OK very soon.
Regards, Dony.

Re: 3.5.3 Remote Playback issues

Posted: 24 Feb 2024 14:54
by Pra_999
Even im facing the same issue

Re: 3.5.3 Remote Playback issues

Posted: 25 Feb 2024 18:45
by fkuehne
There will be 3.5.4 this week to address this problem. Sorry for the inconvenience.

Re: 3.5.3 Remote Playback issues

Posted: 26 Feb 2024 03:46
by donyzi
There will be 3.5.4 this week to address this problem. Sorry for the inconvenience.

Thank you for being so responsive, I look forward to use it again ! :D

Re: 3.5.3 Remote Playback issues

Posted: 28 Feb 2024 12:55
by Willem
Just spent two hours at my client where my cached art-video on an apple tv had suddenly disappeared. I was not able to access the remote playback ip address.
I guess this is related to this issue? Please conform it will work again in 3.5.4 (soon!)

Re: 3.5.3 Remote Playback issues

Posted: 28 Feb 2024 22:13
by fkuehne
Sorry for the mess with your client and the inconvenience caused. This issue was caused by a trivial but hard to spot problem. A fix is being reviewed by Apple at the moment and should be available to both you and your customer shortly.

Re: 3.5.3 Remote Playback issues

Posted: 04 Mar 2024 16:08
by Willem
Sorry for the mess with your client and the inconvenience caused. This issue was caused by a trivial but hard to spot problem. A fix is being reviewed by Apple at the moment and should be available to both you and your customer shortly.
Thanks for the reply. Any update?

Re: 3.5.3 Remote Playback issues

Posted: 04 Mar 2024 21:27
by fkuehne
Yes, the update solving the problem was released on the 29th of February.

Re: 3.5.3 Remote Playback issues

Posted: 06 Mar 2024 10:16
by Willem
At my client right now, 3.5.4 installed, still no access to ip-address
What is wrong?
*update*
WiFi network settings were wrong, I changed the WiFi network and everything went fine.