Audio Files Using Verint Codecs

[ChizMaNiz]

I'm unfortunately somewhat computer illiterate, so bear with me as I try to break down the issue I'm encountering.

I use an online database called Verint Impact 360 to gather audio files from a company's call center. I have the Verint codecs (VerintCodecs.exe) installed on my Windows PC which allow me to play the audio files using Windows Media Player. However, when I try to open the files using a customized program designed by my company, I'm unable to play the calls.

We had an IT member that found a way to convert the calls into a usable format with OpenOffice Spreadsheet by renaming the files and saving the spreadsheet in a different format. Unfortunately, he's since left the company, and I was unable to determine how he was able to convert the calls.

So, I guess my question is: Is there some way to embed the codec into the call file so that it could be played on other platforms?

Summary: -The calls are in .wav format -I have installed on the computer VerintCodecs.exe -I can only play the audio files in Windows Media Player (I've tried on the customized program and VLC, neither of which work) I feel like if I can get the calls to play on VLC, they'll similarly work on my company's media platform.

I would greatly appreciate if someone could give me some guidance.

[Jean-Baptiste Kempf]

Please share one of those files.