The VideoLAN Forums

i have many MKV format movies but some are not opening with VLC MP. an error msg: "vlc.exe has stopped working" comes and the player closes. the same file opens with FLVplayer.

What is your OS ? What is your VLC version ?

Please open Tools -> Messages (set Verbosity to 2) before you start the playback and then paste the full resulting log here or on Pastebin.com if it's too long.

Also upload a short sample of a problematic file to either http://streams.videolan.org/upload/ or to EmbedUpload.com, so it will upload the file for you to several other hosts, and then post the link to the file here.

OS: W7x64
VLC 2.0.3 twoflower
i didn't get how to save log; tools > messages > set verbosity to 2 > then i click 'save as' or 'close'. when do i playback the concerned file? where do i get the log?
also, i couldn't get a clip of the file using freemake video converter.
sorry for my ignorance - thanks for the help.

where do i get the log?

Run VLC with this command line: You may have to change the path to the destination file for a location folder where you're allowed to write in.

also, i couldn't get a clip of the file using freemake video converter.

We need a sample of the original file.
Cut it with DGsplit and read here about how to do it:
viewtopic.php?f=14&t=57724&p=193335#p193335
50 MB max should be enough.

hi lotesdelere,
trying to run vlc with given comd line brings up this msg: "Windows cannot find 'vlc'. Make sure you typed.....and try again."
i have uploaded a sample (25 mb) on VideoLAN file uploader