The VideoLAN Forums

Hi all, first post here. I just upgraded my system and did a fresh install of Windows 10 pro and VLC onto my new hard drive. Unfortunately VLC is crashing when trying to open any file (tested a few formats of video files and audio) or when being launched by choosing a playable file through a file explorer program. I have tried resetting preferences and reinstalling to no avail. Windows 10 pro is up to date as of September 23rd 2019. Any ideas for fixes? Let me know if you need more details.

Hardware specs:
OS: Windows 10 pro 64 bit
Motherboard: Gigabyte x570 Aorus Master
CPU: AMD Ryzen 3700x
GPU: NVidia 2060 super

I'm having the same problem. I got a new computer and VLC closes immediately when I try to open any file. VLC worked fine on my previous computer. I've tried the following VLC versions and experience the same issue with each: 3.0.3 32-bit (works find on the Lenovo), 3.0.8 64-bit, 3.0.8 32-bit. I really like VLC, it's the best media player I've ever had. Any advice will be greatly appreciated.

My new system:
HP Pavilion 15-cs3073cl
10th Gen Intel Core i7-1065G7
4GB NVIDIA GeForce MX250
Windows 10 Home version 1909

My previous system, on which VLC works perfectly:
Lenovo Flex 3-1580
6th Gen Intel Core i7-6500U
NVIDIA GeForce 940M
Windows 10 Home version 1903

Reset the preferences and try again:
https://wiki.videolan.org/VSG:ResetPrefs

Hi all, first post here. I just upgraded my system and did a fresh install of Windows 10 pro and VLC onto my new hard drive. Unfortunately VLC is crashing when trying to open any file (tested a few formats of video files and audio) or when being launched by choosing a playable file through a file explorer program. I have tried resetting preferences and reinstalling to no avail. Windows 10 pro is up to date as of September 23rd 2019. Any ideas for fixes? Let me know if you need more details.

Hardware specs:
OS: Windows 10 pro 64 bit
Motherboard: Gigabyte x570 Aorus Master
CPU: AMD Ryzen 3700x
GPU: NVidia 2060 super

Right click the Action Center icon on the Windows taskbar (looks like a flag) and click "Open Action Center". Next, click "Maintenance" to open the menu and then click "Reliability Monitor".

Click the white X in a red circle which links to vlc which will open the path to where the data has been saved. Double click that to open details and then at the foot of menu click "Copy to clipboard". Next, open Notepad, right click and click Paste.

Next, copy/paste the Faulting Application Path and Problem signature data here please.

Right click the Action Center icon on the Windows taskbar (looks like a flag) and click "Open Action Center". Next, click "Maintenance" to open the menu and then click "Reliability Monitor".

Click the white X in a red circle which links to vlc which will open the path to where the data has been saved. Double click that to open details and then at the foot of menu click "Copy to clipboard". Next, open Notepad, right click and click Paste.

Next, copy/paste the Faulting Application Path and Problem signature data here please.

Source
VLC media player

Summary
Stopped working

Date
‎4/‎24/‎2020 18:24

Status
Report sent

Description
Faulting Application Path: C:\Program Files\VideoLAN\VLC\vlc.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: vlc.exe
Application Version: 3.0.8.0
Application Timestamp: a6b0a6a0
Fault Module Name: libvlccore.dll
Fault Module Version: 3.0.8.0
Fault Module Timestamp: aae8aae0
Exception Code: c0000005
Exception Offset: 00000000000aef8d
OS Version: 10.0.18363.2.0.0.768.101
Locale ID: 1033
Additional Information 1: deb5
Additional Information 2: deb534d74c09ecadbde0d0c62893fce4
Additional Information 3: c466
Additional Information 4: c46647b72ff3807a71221c1894b1feb1

Extra information about the problem
Bucket ID: 6c87c0dd1242c2b20ba4b8decb8f2353 (1991920202242007891)

Try updating to 3.0.10 The file mentioned in your data namely libvlccore.dll has been updated in the new version which might fix the problem you're experiencing.

Try updating to 3.0.10 The file mentioned in your data namely libvlccore.dll has been updated in the new version which might fix the problem you're experiencing.

That worked! Thanks! I wasn't aware that new version had been released.

Be well!

Hi all, first post here. I just upgraded my system and did a fresh install of Windows 10 pro and VLC onto my new hard drive. Unfortunately VLC is crashing when trying to open any file (tested a few formats of video files and audio) or when being launched by choosing a playable file through a file explorer program. I have tried resetting preferences and reinstalling to no avail. Windows 10 pro is up to date as of September 23rd 2019. Any ideas for fixes? Let me know if you need more details.

Hardware specs:
OS: Windows 10 pro 64 bit
Motherboard: Gigabyte x570 Aorus Master
CPU: AMD Ryzen 3700x
GPU: NVidia 2060 super

Right click the Action Center icon on the Windows taskbar (looks like a flag) and click "Open Action Center". Next, click "Maintenance" to open the menu and then click "Reliability Monitor".

Click the white X in a red circle which links to vlc which will open the path to where the data has been saved. Double click that to open details and then at the foot of menu click "Copy to clipboard". Next, open Notepad, right click and click Paste.

Next, copy/paste the Faulting Application Path and Problem signature data here please.

Description
Faulting application name: vlc.exe, version: 3.0.18.0, time stamp: 0xa6d0a6c0
Faulting module name: libmmdevice_plugin.dll, version: 3.0.18.0, time stamp: 0x00380031
Exception code: 0xc0000005
Fault offset: 0x0000000000003af7
Faulting process id: 0x0x27A8
Faulting application start time: 0x0x1DA2DF834412DD1
Faulting application path: C:\Program Files\VideoLAN\VLC\vlc.exe
Faulting module path: C:\Program Files\VideoLAN\VLC\plugins\audio_output\libmmdevice_plugin.dll
Report Id: de53c387-cf91-481a-af0d-cd1de1202b0a
Faulting package full name:
Faulting package-relative application ID: