Won't Stop Crashing
Posted: 27 Sep 2018 05:53
by CaseyJewels
This program is seriously unusable right now. It crashed over fifteen times while I was just trying to watch a twenty minute episode, and I finally gave up and had to watch the last minute online. I was slow to apply whatever updates have happened, but this has been an issue since I finally updated a few weeks ago.
I cleared my preferences and cache, and it still closed out within the first thirty seconds of the next episode I was trying to watch. I really don't think the problem is on my end, as I had no issues before the update. Please fix this problem. You should have plenty of error reports from me (over fifty, I think), as I send them in each time it happens.
Re: Won't Stop Crashing
Posted: 27 Sep 2018 09:15
by InTheWings
If you're using VLC 3.0.x and have video issues.
Try:
- Preferences -> Input/Codecs -> Disable hw decoding
- If you are a Windows user, Preferences -> Video -> Change from direct3d11 to direct3d9
If any solution works, please tell us which one solved your case,
Please also quote your video driver name and version.
Re: Won't Stop Crashing
Posted: 27 Sep 2018 09:18
by garf
Hello,
Try to deactivate the hardware acceleration:
In
Tools -> Preferences -> Input/Codecs -> Hardware-accelerated decoding -> set to Disable.
If the issue persists, please try to send us the logs:
To help you, we need
messages, to completely understand what your problems is.
To fix this, please be sure
before you start the playback to:
- Open: Tools -> Messages.
- Set Verbosity to 2
- Start playback to reproduce your issue
- Save text in a file or copy into clipboard
- Then paste the full resulting log here between [code]and[/code] (or use Pastebin.com if it's too long)
Also don't forget to name your
Operating System and provide the
VLC media player version.
Re: Won't Stop Crashing
Posted: 27 Sep 2018 12:43
by kiwitroll
I did what you have mentioned here & in the forum before I registered as I thought i'd come to you before I contacted my laptop provider (long wait on telephone).
I downloaded this software for my windows 10 laptop & watched films fine. Then I couldn't watch a film. I did a quick lookup & uninstalled it to download again. Could watch a TV series DVD. Now it won't again - I don't know if it's VLC or my external DVD drive (I will check that also to be doubly sure & will let you know if fixed).