The VideoLAN Forums

Posted: **04 Jun 2018 01:26**

Since this morning everytime I try using VLC I have a problem with the video freezing (audio keeps working), and eventually the screen goes grey and have to close down using task manager or repeatedly clicking until the "not responding" error pops up.I've tried uninstalling and reinstall 3.02 and 3.01 but still get the same freezing problem. Any ideas??

Oh, any idea how to get the stop button to only stop the video playing and not close VLC completely? Another annoying thing about the update that won't go away! Thanks

Posted: **04 Jun 2018 09:38**

I have the same issue with video freezing and audio that keeps playing after the v3.0.3 update. If you go Tools > Messages (or Ctrl+M) and set the Verbosity to 2, you can see the output messages. I was getting this message repeated many times per second when the bug appeared:

Code: Select all

direct3d11 debug: SwapChain Present failed. (hr=0x887A0005)

I then remembered that this release "supported" hardware playback. This message seemed like the decoder was not playing happy with the hardware of my Surface Pro 3, so this fix worked for me:

Go to Tools > Preferences > Input / Codecs > Under the Codecs section, find Hardware-accelerated decoding. Mine was set to Automatic, so I set it to DirectX Video Acceleration (DXVA) 2.0. The videos started playing back like they did before

Posted: **04 Jun 2018 16:17**

I have the same issue with video freezing and audio that keeps playing after the v3.0.3 update. If you go Tools > Messages (or Ctrl+M) and set the Verbosity to 2, you can see the output messages. I was getting this message repeated many times per second when the bug appeared:

Code: Select all
direct3d11 debug: SwapChain Present failed. (hr=0x887A0005)
I then remembered that this release "supported" hardware playback. This message seemed like the decoder was not playing happy with the hardware of my Surface Pro 3, so this fix worked for me:

Go to Tools > Preferences > Input / Codecs > Under the Codecs section, find Hardware-accelerated decoding. Mine was set to Automatic, so I set it to DirectX Video Acceleration (DXVA) 2.0. The videos started playing back like they did before

Can you share your logs with D3D11 please?

Posted: **05 Jun 2018 03:23**

I have the same issue with video freezing and audio that keeps playing after the v3.0.3 update. If you go Tools > Messages (or Ctrl+M) and set the Verbosity to 2, you can see the output messages. I was getting this message repeated many times per second when the bug appeared:

Code: Select all
direct3d11 debug: SwapChain Present failed. (hr=0x887A0005)
I then remembered that this release "supported" hardware playback. This message seemed like the decoder was not playing happy with the hardware of my Surface Pro 3, so this fix worked for me:

Go to Tools > Preferences > Input / Codecs > Under the Codecs section, find Hardware-accelerated decoding. Mine was set to Automatic, so I set it to DirectX Video Acceleration (DXVA) 2.0. The videos started playing back like they did before
Can you share your logs with D3D11 please?

Sure. This log was generated when I loaded the file using the Media>Open File menu. Then, the video stopped rendering a couple of seconds into the file - the audio kept going. Then I paused it, resumed it, then pressed stop.

https://pastebin.com/EFWGwBCE

Posted: **05 Jun 2018 11:21**

DXGI_ERROR_DEVICE_REMOVED; 0x887A0005.

Do you have multiple GPU cards?

Posted: **05 Jun 2018 11:30**

Also, please test with Nightly Builds and the default configuration.

Posted: **05 Jun 2018 14:33**

You have one of these Intel GPUs that say they can decode HEVC but really can't. It will be blacklisted in the next release.

Posted: **05 Jun 2018 16:33**

DXGI_ERROR_DEVICE_REMOVED; 0x887A0005.

Do you have multiple GPU cards?

No, I just have the Intel GPU in the Surface Pro 3.

Also, please test with Nightly Builds and the default configuration.

Ok, I will test with Nightly Builds when I get a chance.

You have one of these Intel GPUs that say they can decode HEVC but really can't. It will be blacklisted in the next release.

Is there a way for me to test for sure that the GPU can't decode HEVC? What if the issue is somewhere else?

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