VLC Super Resolution black screen

[Chakrastyl]

Hello everyone,

I'm posting on this forum because I couldn't find a solution after several hours of research on Google and also on this forum.

I have a RTX 4060 and I'm using the version 3.0.21 of VLC and the latest version of Nvidia driver (572.42). I wanted to use the Super Resolution upscaling, so I activated it in Nvidia control panel and also in VLC under Direct3D 11 parameter. Unfortunately, after activating it in VLC, I've a black screen and I can only hear the sound of the video and see the subtitles. I tried to disable the Hardware Acceleration Settings but when I do that, the subtitles aren't showing anymore.

Do you guys have any fix for this issue ?

Thanks in advance,
Chakrastyl

[Lotesdelere]

Please post the whole full messages log. Open Tools -> Messages (set Verbosity to 2) before you start the playback, keep the messages window open during the whole process and then paste the full resulting log here or on Pastebin.com or on Justpaste.it if it's too long.

Also upload a short sample of your original problematic file to WeTransfer.com or Disroot.org and then post the link to the file here.
https://wetransfer.com
https://upload.disroot.org

[Chakrastyl]

Please post the whole full messages log. Open Tools -> Messages (set Verbosity to 2) before you start the playback, keep the messages window open during the whole process and then paste the full resulting log here or on Pastebin.com or on Justpaste.it if it's too long.

Also upload a short sample of your original problematic file to WeTransfer.com or Disroot.org and then post the link to the file here.
https://wetransfer.com
https://upload.disroot.org

Thank you for your answer. Here is the log file I obtained following your instructions : https://pastebin.com/9a45pyjQ

And here is the short sample of my problem : https://sendanywhe.re/01EGKXL9
Sorry for the low quality video, I couldn't find a way to improve the quality using Windows game bar.

Thanks in advance for your help,
Chakrastyl

[Lotesdelere]

Maybe there is a problem with HEVC 10 bits:

direct3d11 debug: Using Super Resolution scaler with RGB10A2 output
direct3d11 debug: Using pixel format VA_P010 for chroma DX10
direct3d11 debug: using GPU render fence
direct3d11 debug: upscale resolution 1936x1119
direct3d11 debug: turning VSR ON
...
d3d11va debug: - 'HEVC Main profile' is supported
d3d11va debug: - 'HEVC Main 10 profile' is supported
...
d3d11va warning: Unsupported bitdepth 10 for HEVC Main profile
d3d11va debug: Trying to use 'HEVC Main 10 profile' as input
d3d11va debug: P010 output is supported for decoder HEVC Main 10 profile.
d3d11va debug: Using output format P010 for decoder HEVC Main 10 profile
d3d11va debug: va_pool_SetupDecoder id 173 1920x1080 count: 28
d3d11va warning: not enough decoding slices in the texture (6/28)
d3d11va debug: ID3D11VideoDecoderOutputView succeed with 28 surfaces (1920x1152)
...
direct3d11 debug: unhandled source transfer 0
direct3d11 debug: unhandled source transfer 0

You should create a new report ticket on the VLC issues tracker with your above report, the link to your messages log and the link to this thread:
https://code.videolan.org/videolan/vlc/-/issues

[Chakrastyl]

Maybe there is a problem with HEVC 10 bits:

direct3d11 debug: Using Super Resolution scaler with RGB10A2 output
direct3d11 debug: Using pixel format VA_P010 for chroma DX10
direct3d11 debug: using GPU render fence
direct3d11 debug: upscale resolution 1936x1119
direct3d11 debug: turning VSR ON
...
d3d11va debug: - 'HEVC Main profile' is supported
d3d11va debug: - 'HEVC Main 10 profile' is supported
...
d3d11va warning: Unsupported bitdepth 10 for HEVC Main profile
d3d11va debug: Trying to use 'HEVC Main 10 profile' as input
d3d11va debug: P010 output is supported for decoder HEVC Main 10 profile.
d3d11va debug: Using output format P010 for decoder HEVC Main 10 profile
d3d11va debug: va_pool_SetupDecoder id 173 1920x1080 count: 28
d3d11va warning: not enough decoding slices in the texture (6/28)
d3d11va debug: ID3D11VideoDecoderOutputView succeed with 28 surfaces (1920x1152)
...
direct3d11 debug: unhandled source transfer 0
direct3d11 debug: unhandled source transfer 0

You should create a new report ticket on the VLC issues tracker with your above report, the link to your messages log and the link to this thread:
https://code.videolan.org/videolan/vlc/-/issues

You're right, it's working when I'm playing H264 videos but not H265 ones ! Thank you for your message, I'll do that.

[Chakrastyl]

Maybe there is a problem with HEVC 10 bits:

direct3d11 debug: Using Super Resolution scaler with RGB10A2 output
direct3d11 debug: Using pixel format VA_P010 for chroma DX10
direct3d11 debug: using GPU render fence
direct3d11 debug: upscale resolution 1936x1119
direct3d11 debug: turning VSR ON
...
d3d11va debug: - 'HEVC Main profile' is supported
d3d11va debug: - 'HEVC Main 10 profile' is supported
...
d3d11va warning: Unsupported bitdepth 10 for HEVC Main profile
d3d11va debug: Trying to use 'HEVC Main 10 profile' as input
d3d11va debug: P010 output is supported for decoder HEVC Main 10 profile.
d3d11va debug: Using output format P010 for decoder HEVC Main 10 profile
d3d11va debug: va_pool_SetupDecoder id 173 1920x1080 count: 28
d3d11va warning: not enough decoding slices in the texture (6/28)
d3d11va debug: ID3D11VideoDecoderOutputView succeed with 28 surfaces (1920x1152)
...
direct3d11 debug: unhandled source transfer 0
direct3d11 debug: unhandled source transfer 0

You should create a new report ticket on the VLC issues tracker with your above report, the link to your messages log and the link to this thread:
https://code.videolan.org/videolan/vlc/-/issues

Sorry for the double post, but I tried to create an account on http://code.videolan.org but it's not working since yesterday, it says that "Your account is pending approval from your GitLab administrator and hence blocked. Please contact your GitLab administrator if you think this is an error.". But I authorized it and I can see the authorisation on my GitLab account, so I'm stuck.

[Lotesdelere]

Post your account username in this thread:
https://forum.videolan.org/viewtopic.php?f=10&t=162187