100 % CPU utilization in new windows10 PC

[plaurits]

Hi forum
I just wonder if it is correct that vlc player uses appr. 100% CPU on my new shuttle DS10U5 with 16 GB ram when playing 4k or 8k videos downloaded from youtube.
Memory utilization ~ 46%, which is OK.
It does play correctly though, but obviously I can’t do much other things when video is playing.
Br
Peter

[Lotesdelere]

DS10U5 has an Intel UHD Graphics 620, right ?

Please open Tools -> Messages (set Verbosity to 2) before you start the playback, and then paste the full resulting log here or on Pastebin.com if it's too long.

Also upload your original problematic file to Zippyshare.com (200 MB max) or to WeTransfer.com and then post the link to the file here.
https://www.zippyshare.com
https://wetransfer.com

If needed cut it with DGsplit and read here about how to do it:
https://forum.videolan.org/viewtopic.ph ... 35#p193335
100 MB max should be enough.

[plaurits]

OK, will do

[plaurits]

Correct, shuttle DS10U5 has Integrated Intel UHD graphics 620, DX12.
Pls. find attached info as requested:
1. 4K video used here is from youtube id LXb3EKWsInQ downloaded via 4Kvideodownloader in 4k resolution.
2. Note that only last part of url is given here as I am not allowed to insert full youtube url, but I guess you know the format for the link.
3. Other 4K and 8K videos downloaded from youtube have same issue, whereas 2K videos are OK.
4. As you can see I am getting warning of type: main warning: picture is too late to be displayed (missing 42172 ms)
5. Log file pasted under plaurits in pastebin.com as "100 % CPU utilization in new windows10 PC". Hope you can see it


Br
Peter

[Lotesdelere]

As requested, we need the full log and a sample file.

[plaurits]

Hi
Full log already uploaded to pastebin.com.
Pls. confirm
br
Peter

[plaurits]

Also note that player MUST know that GPU is Intel 620.
Otherwise all load is on CPU, and not on GPU.

[unidan]

Hi,

Full log already uploaded to pastebin.com.

Without the pastebin link to your paste, it's not really useful

main warning: picture is too late to be displayed (missing 42172 ms)

It usually means that your hardware is not able to decode the video, or that you're not using hardware acceleration.

[plaurits]

1. link is https://pastebin.com/hbQs5Z6b
2. as said I think main issue that your player does not recognize the GPU Intel 620
3. hw acceleration enabled and video is playing correctly, however it goes to 100% CPU while playing
br Peter

[#thweiss]

I find the two Messages from the Log-File.
warning: failed to read the 1 Display Adapter registry key (2)
warning: can't find adapter in registry

I belief, thats the Reason (Display Adapter) for the Trouble with 4k-Video in Your Computer.

I would reinstall the "Intel UHD Graphic 620" Driver for the "Shuttle DS10U5" Computer.
- https://www.intel.com/content/www/us/en ... s-620.html

Have a Look for the Manufactor Drivers, include an BIOS Update from 28.04.2020
- https://download.shuttle.eu/Mirror/Slim/DS10U_SERIES/

[plaurits]

Hi
Thanks for response. Intel UHD Graphic 620 already checked.

Test file used here is: https://youtu.be/LXb3EKWsInQ downloaded via 4Kvideodownloader in 4k resolution.
I have same issue with other 4K videos downloaded same way.

Meanwhile I verified that the "movies and TV" app in windows10 manages to play the 4K video after installation of app “AV1 video extension”.
It does so with CPU load of around 30% and GPU load of around 45%, which is OK.

So issue is still I think that for some reason vlc does not utilize GPU correctly for this type of 4K video, meaning that CPU is getting overloaded.
See screenshots at https://ibb.co/album/GWbRpP

Br
Peter

[#thweiss]

I can play the Youtube Video "https://www.youtube.com/watch?v=LXb3EKWsInQ" direct with VLC-Player 3.0.11 under Windows 10 with "Intel UHD Graphics 630" and "Intel core i7-9700" CPU successfull.
My with DisplayPort connected Monitor use 2.560×1.440 Pixel Resolution, by GPU = 25% and CPU = 3% workload.


1) You could copy the Video from the User-Directory to a local Directory like C:\Video\ or C:\Temp\ and open it in VLC-Player from the new Directory.
main debug: attachment of directory-extractor failed for file:///C:/Users/peter/Videos/4k/4k%20-%20COSTA%20RICA%20IN%204K%2060fps%20HDR%20(ULTRA%20HD).mp4

2) Did You install the BIOS-Update ("DS10U000.103.zip") from 28.04.2020 for Shuttle DS10U-Series?
http://global.shuttle.com/products/prod ... uctId=2403

3) Other Drivers for Shuttle D10U-Series:
http://global.shuttle.com/products/prod ... &panelId=2

4) You could uninstall an install the latest VLC-Player (3.0.11) with manually delete of Cache and Preferences in the De- and Install-Dialogue Windows.
- https://download.videolan.org/vlc/

[plaurits]

Hi
As mentioned my setup is slightly different: DS10U5 including intel UHD Graphics 620 with 24 P2415Q Dell monitor attached via DP cable.

Ad 1: Have tried, no change
Ad 2: No, I am on 1.02. But as movie TV app is having no issue, I don’t see the need to upgrade BIOS at this point. Let’s rather systematically troubleshoot issue, e.g. from logs.
Ad 3: OK
Ad 4: OK, no change, new log added as https://pastebin.com/zrMuwvxu and screenshot into https://ibb.co/CbbRtLq

Br
Peter

[#thweiss]

1) Find some more Messages in the Log-File.
direct3d11 warning: failed to read the 1 Display Adapter registry key (2)
direct3d11 warning: can't find adapter in registry
...
main debug: Program doesn't contain anymore ES
main debug: dead input
main debug: nothing to play
qt debug: IM: Deleting the input

2) Because the Issue with the Display Driver I would uninstall the Display-Driver in the Controlmenu of Windows OS and restart the Computer.
Before uninstalling the Display-Driver download the latest Display-Driver for "Dell P2415Q" on your Computer.
https://www.dell.com/support/home/en-us ... or/drivers

3) You can reset the Intel Graphic with [ Win ] + [Ctrl] + [Shift] + [ b ].
The Screen flickers and one Beep is listen.

4) Insert in the Windows Startmenu dxdiag and save all the Info to Pastebin.
There is a View which Driver are installed on the Computer.

[plaurits]

fine, will do.
still wonder why "movies & TV" app has no issue....

[plaurits]

ad 2: already done
ad 3: done
ad 4: dxdiag.txt added as https://pastebin.com/sFphAmre

still wonder why "movies & TV" app has no issue....
anyway let's continue debugging as per your advice.
also if needed you may dial in to this PC via e.g. teamviewer

[#thweiss]

I downloaded the Video "Costa Rica IN 4k 60fps HDR (Ultra HD).mp4" with "4k downloader" and open it in Mediainfo.
- https://mediaarea.net/en/MediaInfo

Video Details:

Code: Select all

Complete name : D:\Video\COSTA RICA IN 4K 60fps HDR (ULTRA HD).mp4 Format : MPEG-4 Format profile : Base Media Codec ID : isom (isom/iso2/mp41) File size : 465 MiB Duration : 5 min 13s Overall bit rate : 12,4 Mb/s Writing application : Lavf58.20.100 Video ID : 1 Format : AV1 Format/Info : AOMedia Video 1 Format profile : Main@L5.1 Codec ID : av01 Duration : 5 min 13s Bit rate : 12,3 Mb/s Width : 3 840 Pixel Height : 2 160 Pixel Display aspect ratio : 16:9 Frame rate : 59,940 (59940/1000) FPS Color space : YUV Chroma subsampling : 4:2:0 Bit depth : 10 bits Bits/(Pixel*Frame) : 0.025 Stream size : 460 MiB (99%) Color range : Limited Color primaries : BT.2020 Transfer characteristics : PQ Matrix coefficients : BT.2020 non-constant Codec configuration box : av1C Audio ID : 2 Format : AAC LC Format/Info : Advanced Audio Codec Low Complexity Codec ID : mp4a-40-2 Duration : 5 min 13s Bit rate mode : konstant Bit rate : 128 kb/s Channel(s) : 2 Kanäle Channel layout : L R Sampling rate : 44,1 kHz Frame rate : 43,066 FPS (1024 SPF) Stream size : 4,79 MiB (1%) Default : Ja Alternate group : 1

[plaurits]

yes, so what's next?

[Lotesdelere]

Please, upload your original problematic file to Zippyshare.com (200 MB max) or to WeTransfer.com and then post the link to the file here.
https://www.zippyshare.com
https://wetransfer.com

If needed cut it with DGsplit and read here about how to do it:
https://forum.videolan.org/viewtopic.ph ... 35#p193335
100 MB max should be enough.

[plaurits]

Hi
original mp4 file already shared at https://e.pcloud.link/publink/show?code ... YH0kzwkc9y
br Peter

[Jean-Baptiste Kempf]

Did you try D3D9 output?

[plaurits]

could you pls. explain what you want me to check?
also should I make bug report for this issue?
br Peter

[plaurits]

------------------
System Information
------------------
Time of this report: 6/29/2020, 19:49:23
Machine name: SHUTTLE-DS10U5
Machine Id: {F3CACB5A-54B2-47A6-A5D1-6683A4479C32}
Operating System: Windows 10 Pro 64-bit (10.0, Build 19041) (19041.vb_release.191206-1406)
Language: English (Regional Setting: English)
System Manufacturer: Shuttle Inc.
System Model: DS10U
BIOS: 1.02 (type: UEFI)
Processor: Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz (8 CPUs), ~1.8GHz
Memory: 16384MB RAM
Available OS Memory: 16146MB RAM
Page File: 7775MB used, 25369MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 192 DPI (200 percent)
System DPI Setting: 192 DPI (200 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0084 64bit Unicode

[#thweiss]

The downloaded 4k-Youtube-Video "COSTA RICA IN 4K 60fps HDR (ULTRA HD).mp4" start and play for some Secounds, bevor the Image stand and the Audio plays alone.

I tested with "D3D9 Output" in VLC-Player 3.0.11 (64-Bit) and got 100% CPU-Power with 15% GPU-usage.

- Windows 10
- CPU Intel Core i7-9700
- Intel UHD Graphics 630
- 25"-Monitor 2.560×1.440 Pixel

[plaurits]

fine, that’s almost the same I am observing. And almost same pattern with 5k player.
But as mentioned same video is playing fine with movies & TV app in this PC.
Hence I don’t see this as an issue with windows10 or HW.
So how to proceed with this issue?
br Peter