VLC UI Freeze / And does not shutdown properly

[Silvest]

Hi, when watching a video after a few seconds (ranging 0-15 seconds) the ui starts to freeze.

Symptoms:
Seeking bar freezes up (although the bar does work).
Exiting VLC after this point causes the process to keep running and the tray icon (non working though)
Clicking the menu options (Media, Tools etc) the context menu is invisible.

My Specs:
MSI GE62
Skylake processor
Intel HD Graphics 530
16GB DRR4 Ram

What is causing this?

[Lotesdelere]

Please open Tools -> Messages (set Verbosity to 2) before you start the playback, and then paste the full resulting log here or on Pastebin.com if it's too long.

Also upload a short sample of a problematic file to either http://streams.videolan.org/upload/ or to Zippyshare.com (200 MB max) or to EmbedUpload.com, the latter will upload the file for you to several other hosts (use the default ones) and then post the link to the file here.

If needed cut it with DGsplit and read here about how to do it:
viewtopic.php?f=14&t=57724&p=193335#p193335
50 MB max should be enough.

[Silvest]

It actually happens with every movie/video. Happens while seeking, or either switching to fullscreen (by double clicking) and back a number of times repeatedly (does not have to be rapidly)

I'd have to note that my laptop has Optimus (uses just the integrated graphics for vlc though) with GTX 960M
Here is the resulting log:

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core error: ES_OUT_SET_(GROUP_)PCR is called too late (pts_delay increased to 317 ms) core error: ES_OUT_RESET_PCR called core debug: VoutDisplayEvent 'mouse button' 0 t=8 core debug: VoutDisplayEvent 'mouse button' 0 t=9 core debug: VoutDisplayEvent 'double click' qt4 debug: Qt: Fullscreen state changed qt4 debug: Qt: Entering Fullscreen core debug: VoutDisplayEvent 'resize' 1932x1092 window core debug: VoutDisplayEvent 'resize' 1920x1080 window core debug: VoutDisplayEvent 'mouse button' 0 t=8 core debug: VoutDisplayEvent 'mouse button' 0 t=9 core debug: VoutDisplayEvent 'double click' qt4 debug: Qt: Fullscreen state changed qt4 debug: Qt: Quitting Fullscreen core debug: VoutDisplayEvent 'resize' 1904x968 window core debug: VoutDisplayEvent 'resize' 1916x980 window core debug: VoutDisplayEvent 'mouse button' 0 t=8 core debug: VoutDisplayEvent 'mouse button' 0 t=9 core debug: VoutDisplayEvent 'double click' qt4 debug: Qt: Fullscreen state changed qt4 debug: Qt: Entering Fullscreen core debug: VoutDisplayEvent 'resize' 1932x1092 window core debug: VoutDisplayEvent 'resize' 1920x1080 window core debug: VoutDisplayEvent 'mouse button' 0 t=8 core debug: VoutDisplayEvent 'mouse button' 0 t=9 core debug: VoutDisplayEvent 'double click' qt4 debug: Qt: Fullscreen state changed qt4 debug: Qt: Quitting Fullscreen core debug: VoutDisplayEvent 'resize' 1904x968 window core debug: VoutDisplayEvent 'resize' 1916x980 window core debug: VoutDisplayEvent 'mouse button' 0 t=8 core debug: VoutDisplayEvent 'mouse button' 0 t=9 core debug: VoutDisplayEvent 'double click' qt4 debug: Qt: Fullscreen state changed qt4 debug: Qt: Entering Fullscreen core debug: VoutDisplayEvent 'resize' 1920x1080 window core debug: auto hiding mouse cursor core debug: auto hiding mouse cursor core debug: auto hiding mouse cursor core debug: auto hiding mouse cursor core debug: auto hiding mouse cursor mp4 debug: track[Id 0x1] does not provide Sync Sample Box (stss) mp4 debug: track[Id 0x2] using Sync Sample Box (stss) mp4 debug: stss gives 28000 --> 28000 (sample number) core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% avcodec debug: available hardware decoder output format 61 (dxva2_vld) core debug: Buffering 0% core debug: Buffering 0% avcodec debug: available software decoder output format 0 (yuv420p) core debug: looking for hw decoder module matching "none": 1 candidates core debug: no hw decoder modules matched core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% 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core debug: Decoder wait done in 229 ms mp4 debug: track[Id 0x1] does not provide Sync Sample Box (stss) mp4 debug: track[Id 0x2] using Sync Sample Box (stss) mp4 debug: stss gives 22750 --> 22694 (sample number) core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% avcodec debug: available hardware decoder output format 61 (dxva2_vld) core debug: Buffering 0% avcodec debug: available software decoder output format 0 (yuv420p) core debug: Buffering 0% core debug: looking for hw decoder module matching "none": 1 candidates core debug: no hw decoder modules matched core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core 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debug: Buffering 80% core debug: Buffering 86% core debug: Buffering 93% core debug: Buffering 93% core debug: Buffering 99% core debug: Stream buffering done (336 ms in 43 ms) core debug: auto hiding mouse cursor core debug: VoutDisplayEvent 'mouse button' 0 t=8 core debug: VoutDisplayEvent 'mouse button' 0 t=9 core debug: End of video preroll core debug: Received first picture core debug: Decoder wait done in 570 ms core debug: VoutDisplayEvent 'double click' qt4 debug: Qt: Fullscreen state changed qt4 debug: Qt: Quitting Fullscreen core debug: VoutDisplayEvent 'resize' 1920x1059 window core debug: VoutDisplayEvent 'resize' 1916x980 window core debug: VoutDisplayEvent 'mouse button' 0 t=8 core debug: VoutDisplayEvent 'mouse button' 0 t=9 core debug: VoutDisplayEvent 'double click' qt4 debug: Qt: Fullscreen state changed qt4 debug: Qt: Entering Fullscreen core debug: VoutDisplayEvent 'resize' 1920x1080 window core debug: VoutDisplayEvent 'mouse button' 0 t=8 core debug: VoutDisplayEvent 'mouse button' 0 t=9 core debug: VoutDisplayEvent 'double click' qt4 debug: Qt: Fullscreen state changed qt4 debug: Qt: Quitting Fullscreen core debug: VoutDisplayEvent 'resize' 1904x968 window core debug: VoutDisplayEvent 'resize' 1916x980 window core debug: VoutDisplayEvent 'mouse button' 0 t=8 core debug: VoutDisplayEvent 'mouse button' 0 t=9 core debug: VoutDisplayEvent 'double click' qt4 debug: Qt: Fullscreen state changed qt4 debug: Qt: Entering Fullscreen core debug: VoutDisplayEvent 'resize' 1920x1080 window core debug: VoutDisplayEvent 'mouse button' 0 t=8 core debug: VoutDisplayEvent 'mouse button' 0 t=9 core debug: VoutDisplayEvent 'double click' qt4 debug: Qt: Fullscreen state changed qt4 debug: Qt: Quitting Fullscreen core debug: VoutDisplayEvent 'resize' 1904x968 window core debug: VoutDisplayEvent 'resize' 1916x980 window core debug: VoutDisplayEvent 'mouse button' 0 t=8 core debug: VoutDisplayEvent 'mouse button' 0 t=9 core debug: VoutDisplayEvent 'mouse button' 0 t=8 core debug: VoutDisplayEvent 'mouse button' 0 t=9 core debug: VoutDisplayEvent 'double click' qt4 debug: Qt: Fullscreen state changed qt4 debug: Qt: Entering Fullscreen core debug: VoutDisplayEvent 'resize' 1932x1092 window core debug: VoutDisplayEvent 'resize' 1920x1080 window core debug: VoutDisplayEvent 'mouse button' 0 t=8 core debug: VoutDisplayEvent 'mouse button' 0 t=9 core debug: VoutDisplayEvent 'double click' qt4 debug: Qt: Fullscreen state changed qt4 debug: Qt: Quitting Fullscreen core debug: VoutDisplayEvent 'resize' 1916x980 window core debug: auto hiding mouse cursor core debug: VoutDisplayEvent 'mouse button' 0 t=8 core debug: VoutDisplayEvent 'mouse button' 0 t=9

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core debug: auto hiding mouse cursor mp4 debug: track[Id 0x1] does not provide Sync Sample Box (stss) mp4 debug: track[Id 0x2] using Sync Sample Box (stss) mp4 debug: stss gives 33500 --> 33482 (sample number) core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% avcodec debug: available hardware decoder output format 61 (dxva2_vld) avcodec debug: available software decoder output format 0 (yuv420p) core debug: looking for hw decoder module matching "none": 1 candidates core debug: no hw decoder modules matched core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: 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core debug: Buffering 56% core debug: Buffering 63% core debug: Buffering 68% core debug: Buffering 70% core debug: Buffering 77% core debug: End of audio preroll core debug: Buffering 81% core debug: Buffering 84% core debug: Buffering 92% core debug: Buffering 94% core debug: Buffering 99% core debug: Stream buffering done (319 ms in 92 ms) core debug: End of video preroll core debug: Received first picture core debug: Decoder wait done in 1028 ms mp4 debug: track[Id 0x1] does not provide Sync Sample Box (stss) mp4 debug: track[Id 0x2] using Sync Sample Box (stss) mp4 debug: stss gives 25750 --> 25744 (sample number) core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% avcodec debug: available hardware decoder output format 61 (dxva2_vld) avcodec debug: available software decoder output format 0 (yuv420p) core debug: looking for hw decoder module matching "none": 1 candidates core debug: no hw decoder modules matched core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: 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Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 7% core debug: Buffering 10% core debug: Buffering 14% core debug: Buffering 21% core debug: Buffering 24% core debug: Buffering 28% core debug: Buffering 35% core debug: Buffering 37% core debug: Buffering 42% core debug: Buffering 49% core debug: Buffering 50% core debug: Buffering 56% core debug: Buffering 64% core debug: Buffering 64% core debug: Buffering 71% core debug: Buffering 77% core debug: Buffering 78% core debug: Buffering 85% core debug: Buffering 90% core debug: Buffering 92% core debug: Buffering 99% core debug: Stream buffering done (313 ms in 63 ms) core debug: End of audio preroll core debug: End of video preroll core debug: Received first picture core debug: Decoder wait done in 536 ms core debug: auto hiding mouse cursor mp4 debug: track[Id 0x1] does not provide Sync Sample Box (stss) mp4 debug: track[Id 0x2] using Sync Sample Box (stss) mp4 debug: stss gives 33500 --> 33482 (sample number) core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% avcodec debug: available hardware decoder output format 61 (dxva2_vld) core debug: Buffering 0% avcodec debug: available software decoder output format 0 (yuv420p) core debug: looking for hw decoder module matching "none": 1 candidates core debug: Buffering 0% core debug: no hw decoder modules matched core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 0% core debug: Buffering 3% core debug: Buffering 4% core debug: Buffering 11% core debug: Buffering 16% core debug: Buffering 18% core debug: Buffering 25% core debug: Buffering 30% core debug: Buffering 32% core debug: Buffering 39% core debug: Buffering 43% core debug: Buffering 46% core debug: Buffering 54% core debug: Buffering 56% core debug: Buffering 61% core debug: Buffering 68% core debug: Buffering 70% core debug: Buffering 75% core debug: Buffering 82% core debug: Buffering 83% core debug: Buffering 89% core debug: Buffering 96% core debug: Buffering 96% core debug: Stream buffering done (312 ms in 5 ms) core debug: End of audio preroll core debug: End of video preroll core debug: Received first picture core debug: Decoder wait done in 284 ms

The movie just playsback normally even seeking works although the bar is frozen. And it is not possible to switch to fullscreen etc.

[Lotesdelere]

Sorry but we asked for the full log, from the very beginning to the very end.
And also for a sample file.

[brontosaurus]

I'm having the exact same problem. But I'm in a position to where I cannot provide a sample. (stationed overseas, limited internet, etc)

[aitte]

This happens to me as well, also on a MSI laptop. You do not even have to be playing media for the problem to happen - simply leave VLC open for about 30 seconds, and all menus quit working. I'll see if I can get the logs.

[aitte]

So I just tried to get a log... but nothing at all appears in the log - when you aren't playing media.

I can reproduce the problem simply by opening a menu at the top, then going left to right across the menus a few times... after about 5 passes, menus will stop painting properly. If I bring up the preferences dialog, the entire panel behaves oddly, not painting, sometimes painting after a second click. VLC won't exit, even if you do click the close button - it will appear to exit, but will actually continue as a zombie process with no window, until you kill it with task manager.

Anything I can do to help debug this?

Another thread reporting the issue is here: https://forum.videolan.org/viewtopic.php?f=14&t=130462

[Falconeer]

I am having the same identical issue and it's on my new MSI laptop (GT72). While I can't provide a sample or a log right now, I have read around and it seeems it ONLY happens on MSI laptopts, but with different chipsets and/or videocards, so the culprit should be one of the preinstalled bullshit programs that come with the system.

What do you all think? I'll try and remove them one by one and see if I can get to something useful. I wouldn't be surprised if it had to do with their "True Colour" srtuff, which was causing me issues with their screen-tile function that I never asked for and I had to deactivate to prevent lockups.

I suggest everyone with the problem tries to remove as much MSI tasks running and see if the problem goes away. I am also reinstalling a two years old version of VLC and see if that helps.

[Falconeer]

Found the culprit! At least in my case. It's the pre-installed and dedicated audio manager application Nahimic for MSI. Too bad, cause it was a decently useful app.

As soon as I killed all its processes from the task manager everything went back to normal with VLC. I tried multiple times and so far so good. I want to check if it's alwo what was causing problems with The Division, as apparently it froze my ability to click things every time I alt-tabbed out of the game.



Anyway, I invite you all to see if you have this program running on your MSI, kill it, see if it solves the problem, and report back. Then we can maybe notify the bug to Nahimic and MSI instead of VLC, if it's confirmed.

[Falconeer]

I may have solved it entirely by installing the most recent version of the Nahimic software and Realtek drivers taken from the MSI website. Apparently the latest revision was released... yesterday. And it looks like it solved the problem. At least for me. At least for now.

[brontosaurus]

Interesting. I'll try installing the latest updates and report back.

[brontosaurus]

Can confirm that updating to the latest MSI release of Realtek and Nahimic software fixes the problem!