VLC won't play SOME *.mkv files

[Scarecrow237]

Recently I found that VLC will crash if I attempt to play certain mkv files. It will play others, but not certain ones. The mkv files that vlc won't play will still play fine in Media Player Classic. I would prefer to play all my videos, no matter the format through VLC, but having certain ones crash the client is rather bothersome.

I can find no difference between the mkv files that play compared to the mkv files that don't play.

I'm using Windows 7 Home Premium 64-bit

[Lotesdelere]

Please open Tools -> Messages (set Verbosity to 2) before you start the playback and then paste the full resulting log here or on Pastebin.com if it's too long.

Also upload a short sample of a problematic file to either http://streams.videolan.org/upload/ or to EmbedUpload.com, so it will upload the file for you to several other hosts, and then post the link to the file here.

[Scarecrow237]

When I attempt to play the mkv file with Verbosity set to 2, I cannot save what appears, because VLC crashes immediately to desktop. The error messages are no longer there when I attempt to open the client again. If I attempt to save the file before loading the flawed mkv file, it save a blank log file. VLC crashes immediately to desktop whether I open VLC first and load the file after or if I double click on the mkv file or if I right click and select "play" or "open with"

The videos that crash the client are all longer than 2 hours, and I don't think you want the whole thing. I don't have any way of editing the videos into a shorter format or creating a clip since Media Player Classic doesn't have editing features.

[Lotesdelere]

Then run VLC with this command line:

Code: Select all

vlc --extraintf=logger --verbose=2 --logfile=C:\vlc.log --logmode=text --file-logging

You may have to change the path to the destination file for a location folder where you're allowed to write in.

[jonnyc67]

Hi, I'm getting the same problem exactly. here is the error report:

Problem signature:
Problem Event Name: APPCRASH
Application Name: vlc.exe
Application Version: 2.0.3.0
Application Timestamp: 5007ce85
Fault Module Name: StackHash_b536
Fault Module Version: 6.1.7601.17725
Fault Module Timestamp: 4ec49b8f
Exception Code: c0000374
Exception Offset: 000ce6c3
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Information 1: b536
Additional Information 2: b536aa4d6ecd761b9fed69677a3ab004
Additional Information 3: 1fb5
Additional Information 4: 1fb5314a7f9c49786ea5f68b98888723

It's definitely not a hardware fault, or a fault with VLC as such as it was working perfectly playing the same files night before last. Since then I added Winff, Comodo internet security & a few security critical windows updates.
It seems that VLC is having conflict problems with one of the aforementioned apps. I've tried deleting & reinstalling video drivers & catalyst control centre. I even formatted C: and did a full new vanilla install of windows 7 64 bit sp1, and loaded mobo chipset drivers, vga drivers etc.
Hardware is as follows;
Cpu Amd Phenom II x4 965
Mobo Asrock n68... with Nvidia Nforce chipset & via hd audio sound chipset
Memory 16GB ddr3 1333
VGA Card sapphire RAdeon HD6670 2GB
HDD 3x SATA2 2x 1TB, 1x 2TB various makes.

Software is

Windows 7 pro 64 bit SP! oem
Google chrome
MOzilla thunderbird
asrock OCTuner overclock utility
asrock Xfast usb
asrock IES
Amd Catalyst control centre vga drivers & setting utility
WinFF
Comodo internet security premium
Adobe reader 9
Utorrent


It was originally working ok with

Windows 7 pro 64bit oem sp1
amd catalyst control centre
mozilla thunderbird
google chrome
latest version vga drivers & catalyst control,
original version mobo chipset & sound drivers.

Hope this helps.

[jonnyc67]

Recently I found that VLC will crash if I attempt to play certain mkv files. It will play others, but not certain ones. The mkv files that vlc won't play will still play fine in Media Player Classic. I would prefer to play all my videos, no matter the format through VLC, but having certain ones crash the client is rather bothersome.

I can find no difference between the mkv files that play compared to the mkv files that don't play.

I'm using Windows 7 Home Premium 64-bit

I ended up fully uninstalling VLC 2.0.3 32 bit including deleting cache & settings & installed the beta version 2.0.2 64 bit version - problem solved plays all files perfectly. You might want to give it a go as you're running win 7 64 bit.

[Jean-Baptiste Kempf]

Probably an audio or video driver issue. try to deactivate audio, in preferences. and start VLC again. Play a file. Do the same for video.