How to report a bug without being flamed at ?
Posted: 04 Jan 2011 20:08
Hi,
I reopened the bug #2960 about drag and dropping files from smb shares. This bug was yet reopened multiple times because successive fixes seem to resolve part of the problem. So it looks to me like a good place to let the team know it is still not fixed for (my) ubuntu 10.10.
The thread was closed with the following comment.
So I filled a test case showing the bug is still present.
Bug report was closed again and I was warned about being banned if I reopened the bug once again.
So what should I do next ? Reopen the bug with another id ?
Vlc is great and until now I don't have to fill up bug reports. But If all posters are welcome the same, I don't think I'll come back anymore.
If I've done something wrong one could explain why without being so rude.
"Strange this particular bug is supposed to be fixed. Your problem looks like something new. For now I closed this bug report because [xyz] but please [...verify prerequisites, generate log, test case...] then if the bug is still present then open a new report."
I reopened the bug #2960 about drag and dropping files from smb shares. This bug was yet reopened multiple times because successive fixes seem to resolve part of the problem. So it looks to me like a good place to let the team know it is still not fixed for (my) ubuntu 10.10.
The thread was closed with the following comment.
which didn't answer the question. The bug is about drag and dropping files not about entering url in file dialog.No. This was fixed and that can be verified by entering the URL directly in VLC.
So I filled a test case showing the bug is still present.
Bug report was closed again and I was warned about being banned if I reopened the bug once again.
So what should I do next ? Reopen the bug with another id ?
Vlc is great and until now I don't have to fill up bug reports. But If all posters are welcome the same, I don't think I'll come back anymore.
If I've done something wrong one could explain why without being so rude.
"Strange this particular bug is supposed to be fixed. Your problem looks like something new. For now I closed this bug report because [xyz] but please [...verify prerequisites, generate log, test case...] then if the bug is still present then open a new report."