Audio is lost after a pause

macOS specific usage questions
yourparadigm
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Audio is lost after a pause

Postby yourparadigm » 03 May 2020 07:23

I have this same exact issue on my Macbook Air:
https://forum.videolan.org/viewtopic.php?f=14&t=153265

I am playing the video from a SMB share on the network.

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Re: Audio is lost after a pause

Postby fkuehne » 04 May 2020 12:30

Thanks for the report, we are working on a fix (see ticket 24668).
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plazadelmar
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Re: Audio is lost after a pause

Postby plazadelmar » 05 May 2020 21:48

I have the same problem after upgrading to Version 3.0.10 Vetinari (Intel 64bit)

DanieleOstuni
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Re: Audio is lost after a pause

Postby DanieleOstuni » 06 May 2020 10:18

Me too guys. I'm watching my lessons in .webm format, but every time I pause the video for taking notes, when I start again the video, it is without audio.

sxp16
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Re: Audio is lost after a pause

Postby sxp16 » 07 May 2020 15:42

same issue here - using a 2020 up-to-date Macbook Air
Also noted that when the sound is lost - the volume control key also stops working properly and freezes at 40% (not that there is any sound)

Happy to provide more details if needed

fugueink
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Re: Audio is lost after a pause

Postby fugueink » 07 May 2020 17:57

Me, too. Late 2009 iMac running macOS 10.13.6 (High Sierra), with latest security updates applied.

It's happened to me with mp4s, both in H.265/HEVC and H.264/AVC formats.

Let me know if you need more info from me.

Thank you!

mfuhrer
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Re: Audio is lost after a pause

Postby mfuhrer » 09 May 2020 19:08

Same problem here in v3.0.10, when pausing and unpausing H.265 video (haven't tried any other formats). Reverted back to v3.0.8 and issue is gone.

knkwzrd
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Re: Audio is lost after a pause

Postby knkwzrd » 10 May 2020 00:36

Hi, I am also experiencing this issue across multiple video formats. Also running Mac OS 10.13.6 and VLC 3.0.10

I find that sometimes it will resolve itself after a few moments (3-5 seconds of no audio, there is no lag if it resolves), sometimes the audio will cut completely and I will restart the program with no issues, but also sometimes after the audio cuts the program will freeze and the video will fragment and take on the image of windows that are temporarily open over top of the video window. When this last option happens I have to force quit VLC before reopening. The files will play fine and reopen to the correct time stamp even after these crashes. This has occurred with a wide variety of file formats.

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Re: Audio is lost after a pause

Postby jobbe » 10 May 2020 06:47

Same here, but audio is lost even while the video is still playing. Sometimes after 20 minutes, sometimes after 10. I tried to set to 1.000 audio cache, but still having the problem.

Late 2009 iMac running macOS 10.13.6 (High Sierra), with latest security updates applied.

Thank you.

seisbye
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Re: Audio is lost after a pause

Postby seisbye » 10 May 2020 21:10

Me to.. i also have problem closing down VLC after this occurs. I can ONLY close it going to another program and use the force quit option.. if I try to do it with VLC open, it will not close.

mattyj
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Re: Audio is lost after a pause

Postby mattyj » 12 May 2020 11:58

Same issue on MacOS 10.15.4

Audio drops after resuming from pause, and have to force quit VLC and restart.

SMRL
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Re: Audio is lost after a pause

Postby SMRL » 12 May 2020 16:37

I just updated to the latest version VLC 3.0.10 and I no longer have audio on any of my .mkv or .mp4’s; even ones that I had previously played with audio.

I have a MAC, OS X El Capital Version 10.11.6

I've try deleting and redownloading with the same issue. How can I go back to the previous version of VLC or if this is a problem with all MACs upgrade is there another version that will be released that will fix this bug?

paschutt
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Re: Audio is lost after a pause

Postby paschutt » 13 May 2020 06:15

same here...have to do a force quit and restart to resume audio

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Re: Audio is lost after a pause

Postby paschutt » 13 May 2020 06:16

Damn...some major bugs with this release no? Reverted back to 2.2 for stability. Have never had to downgrade VLC before.

JoanCollinsTude
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Re: Audio is lost after a pause

Postby JoanCollinsTude » 15 May 2020 21:19

Same. I'm on a Macbook Pro running Mojave 10.14.6.
When I then try to quit out of VLC, the video window cuts the picture and goes to black and moves to the bottom left of my computer screen. The only way to restart is to force quit the application. Reverting back to 3.0.8 for now.

Ardeecee
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Re: Audio is lost after a pause

Postby Ardeecee » 18 May 2020 05:42

Any news on the bug-fix for this ... very frustrating pausing, losing sound, force quit and then having to go through the whole re-booting process just to continue.

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Re: Audio is lost after a pause

Postby ePirat » 18 May 2020 11:50

We are working on fixing this issue, unfortunately it's extremely hard to reproduce on our machines.

What would help a lot is if you can reproduce it with a VLC 3.x nightly and once it becomes unresponsive, Force-quit it and post a crashlog/spinlog which you should find in Console.app that might give us some clues whats going on.

macmiller
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Re: Audio is lost after a pause

Postby macmiller » 21 May 2020 01:35

Same. I'm on a Macbook Pro running Mojave 10.14.6.
When I then try to quit out of VLC, the video window cuts the picture and goes to black and moves to the bottom left of my computer screen. The only way to restart is to force quit the application. Reverting back to 3.0.8 for now.
Reverting back to 3.0.8 didn't help on my machine. It runs on Catalina 10.15.4. :?

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Re: Audio is lost after a pause

Postby macmiller » 22 May 2020 23:03

We are working on fixing this issue, unfortunately it's extremely hard to reproduce on our machines.

What would help a lot is if you can reproduce it with a VLC 3.x nightly and once it becomes unresponsive, Force-quit it and post a crashlog/spinlog which you should find in Console.app that might give us some clues whats going on.
Here is my crash report:
https://storage.cloud.google.com/my-public-bucket/vlc/vlc-3.0.10-crash-report.log
I hope it will help.

MoNigeria
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Re: Audio is lost after a pause

Postby MoNigeria » 22 May 2020 23:21

I'm also seeing this behavior; is it just a VLC problem though?

----

Edit: I've been trying out one of the v4.0 betas and it doesn't seem to have the same issues - it's been running quite smoothly from pause.

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Re: Audio is lost after a pause

Postby ePirat » 23 May 2020 19:20

Hi, we found a possible fix for this, it would be great if you could try this build of VLC and let me know if the problem still exists:

https://stdout.space/VLC_3.0.10-51-g0752c9dec9.app.zip

macmiller
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Re: Audio is lost after a pause

Postby macmiller » 24 May 2020 14:09

Hi, we found a possible fix for this, it would be great if you could try this build of VLC and let me know if the problem still exists:

https://stdout.space/VLC_3.0.10-51-g0752c9dec9.app.zip
Ok, Sure, Thanks!

MoNigeria
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Re: Audio is lost after a pause

Postby MoNigeria » 27 May 2020 01:21

Hi, we found a possible fix for this, it would be great if you could try this build of VLC and let me know if the problem still exists:

https://stdout.space/VLC_3.0.10-51-g0752c9dec9.app.zip
Seems to be working just fine, so far.

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Re: Audio is lost after a pause

Postby MoNigeria » 10 Jun 2020 14:44

Sometimes, on software startup, there is a loud click/pop - I'm not sure if anyone else is having this issue or not?

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Re: Audio is lost after a pause

Postby ePirat » 10 Jun 2020 14:57

Please dont hijack unrelated topics and just open a new one, its far more likely then that other users find your issue if they have the same problem and can comment on it.


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