The VideoLAN Forums

I have added a post to thread requesting activation.

Can you activate please
Username: sargan

I can't access to raise a ticket - will not accept pwd, and request to reset do not do anything.
To check I tried to register and it tells me my username is already registered - do you know of an admin email I can get support on access

1. - Reset - no change
2. tried several, those that worked showed no change
3. report attached ... but key comment I assume is "Your system appears to be suitable for handling real time audio and other tasks without dropouts'"
https://flic.kr/p/2qda3T4

OK .. that was there .. I was going to the 'All' preferences, not the row of icons.
It was set to automatic, I have changed to Direct3D11 Video Acceleration
Saved.
Still the same

The video is HEVC, do I have to associate VLC with the H.265 codec ?

I looked at Tools -> Preferences -> VideoOutput = Direct3D11 that is there For Tools -> Preferences -> Input/Codecs I don't see an option for Hardware accelerated decoding = D3D11 Video Acceleration I did look in Tools -> Preferences -> Input/Codecs -> Video Codecs and nothing in there other than 2 ...

Do you now have the full log you need ?

Tried again .... I had not seen part about keep[ing message window open.

Sample 10sec clip ..... log posted here https://pastebin.com/N4WyBLiz

Instructions said to enable logging, set verbose 2, start from beginning and attached the log file it created .. that is what I did.
I did not modify the log file in any way.

I will do it again.

Is there anything else you need ?

link uploaded for above log https://we.tl/t-h1YUvFatwp

Eventually found an app that could cut the file ... now have 10 sec clip Log: -- logger module started -- main: Running vlc with the default interface. Use 'cvlc' to use vlc without interface. main: playlist is empty d3d11va error: FindVideoServiceConversion failed direct3d11 error: SetThumbNailClip...

The video is huge it will run for a very long time.

I don’t know if I can cut a small sample out, as it’s not my video don’t know if I can edit a 4K without re-encoding.
I’ll have to investigate a tool to do this.

I can see the repeated entry of computer too slow .. but as mentioned plays fine in SPLASH

Here is link to the Processor performance when running certainly not flat-lined, so should be OK

https://flic.kr/ps/WM9sc

Here is the Log -- logger module started -- main: Running vlc with the default interface. Use 'cvlc' to use vlc without interface. main: playlist is empty d3d11va error: FindVideoServiceConversion failed direct3d11 error: SetThumbNailClip failed: 0x800706f4 chain error: Too high level of recursion (...

If I play .mov movies they play OK. If I try to play .mp4 the file is playing looking at the progress bar, but a single frame of video - i.e. video does not play. I have tried some lower resolution mp4 files - 1280 x 720 29.970 fps AVC they play OK The ones that won't play are 3840 x 2160 100fps HEV...